Risk Analyst I - Customer Support

Job Summary:

Risk Analyst I to support fraud detection and merchant account investigations. The role involves handling 50+ daily merchant inquiries, reviewing transaction activity and account data, identifying potential fraud patterns, and resolving account alerts or financial discrepancies.

You will also document investigations, follow risk compliance procedures, and collaborate with internal teams to identify fraud trends while providing professional support to merchants.

Requirements:

• 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech.
• Strong commitment to customer service and customer empathy.
• Demonstrated efficiency and a strong work ethic when handling inbound phone queues.
• Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics.
• Strong analytical, communication, and problem-solving skills
• Experience with Salesforce, LexisNexis, or fraud tools is a plus

Note: Role may require overtime, Saturdays, and occasional holidays.