Job Title: Food & Beverage Director
Location: Boston, MA
Salary: BOE
Skills: Food & Beverage Operations, P&L Management, Team Leadership, Banquet & Catering Management, Guest Service Excellence
About Company / Opportunity:
Located in Boston’s historic district, this luxury property combines timeless elegance with modern sophistication. It offers exceptional dining, curated events, and personalized service, making it a premier destination for both business and leisure travelers.
Responsibilities:
The Food & Beverage Director is a senior executive leader responsible for driving the overall strategy, financial performance, and operational excellence of the hotel’s Food & Beverage division. This role oversees all dining outlets, bar/lounges, banquets, catering, and in-room dining, ensuring an exceptional guest experience aligned with luxury hospitality standards. The Director partners closely with the General Manager and Executive Leadership Team to maximize revenue, elevate service standards, and position the hotel as a premier dining destination in Boston.
Key Responsibilities:
Leadership & Strategy- Develop and execute a comprehensive Food & Beverage strategy aligned with overall hotel goals
- Collaborate with executive leadership on revenue growth initiatives and brand positioning
- Lead, mentor, and develop department heads and F&B leadership teams
- Foster a culture of service excellence, accountability, and continuous improvement
Operations Management- Oversee all F&B outlets including restaurants, bars, banquets, and in-room dining
- Ensure consistent execution of service standards and guest experience across all touchpoints
- Maintain strong on-floor presence during peak periods and high-profile events
- Drive innovation in menus, concepts, and guest offerings to remain competitive in the Boston market
Financial Performance- Own full P&L responsibility for the F&B division
- Lead budgeting, forecasting, and financial planning processes
- Monitor and control food, beverage, and labor costs to meet or exceed targets
- Analyze performance metrics and implement strategies to improve profitability
Sales & Revenue Generation- Partner with Sales & Catering to maximize banquet and event revenue
- Oversee menu engineering, pricing strategies, and cost analysis
- Identify new revenue streams, promotions, and partnership opportunities
Team Development & Culture- Recruit, train, and retain top F&B talent
- Implement training programs to ensure high service and operational standards
- Promote a positive, inclusive, and high-performance work environment
- Ensure compliance with labor laws and company policies
Guest Experience & Brand Standards- Ensure all outlets deliver exceptional, consistent guest service
- Respond to guest feedback and implement service improvements
- Uphold luxury hospitality standards and brand reputation
Qualifications- 5–10+ years of progressive Food & Beverage leadership experience, preferably in luxury or upscale hotels
- Proven experience managing high-volume hotel or resort operations
- Strong financial acumen with experience managing budgets, forecasting, and P&L
- Demonstrated success in team leadership, training, and culture building
- Experience in union environments (preferred for Boston market)
- Bachelor’s degree in Hospitality Management, Business, or related field (preferred)
Key Competencies- Strategic thinking and business acumen
- Operational excellence and attention to detail
- Leadership and team development
- Guest-focused mindset
- Innovation in culinary and beverage programming
- Strong communication and stakeholder management
