Mociun is seeking a driven and client-focused Fine Jewelry Sales Specialist to join our sales team. This role is responsible for delivering exceptional, high-touch client experiences through personalized one-on-one consultations, while helping expand brand presence and cultivate long-term client relationships.
The ideal candidate is an experienced luxury sales professional with a strong track record in clienteling, relationship-building, and closing high-value sales. This role requires a deep understanding of fine jewelry, an elevated sense of service, and the ability to thrive in a collaborative environment.
This is a full-time, in-person position based at our Brooklyn showroom and office.
Sales & Client Experience
- Provide personalized, one-on-one consultations, guiding clients through the design, selection, and purchasing process with expertise and care
- Manage all aspects of the sales journey, from initial inquiry through final delivery and post-sale follow-up
- Deliver exceptional luxury service with a high level of professionalism, product knowledge, and attention to detail
- Clearly and authentically communicate the brand’s mission, aesthetic, and values
- Maintain a strong knowledge of fine jewelry, gemstones, craftsmanship, and customization options
- Utilize POS and CRM tools to prepare for appointments, document client interactions, and maintain consistent follow-up
- Develop individual and team sales strategies to consistently achieve and exceed sales goals
- Accurately process sales transactions, special orders, repairs, and custom projects
- Support operational procedures and loss prevention standards
- Maintain showroom presentation and visual merchandising standards
- Partner closely with the production team to track custom orders, project timelines, and delivery expectations
- Participate in in-store events, activations, and brand initiatives
Clienteling & Relationship Management
- Build and nurture long-term client relationships through personalized outreach and elevated service
- Capture, maintain, and organize client information to support ongoing relationship-building and future sales opportunities
- Deliver thoughtful after-sales service, including follow-up, repairs, and care recommendations
- Actively cultivate new business while strengthening relationships with repeat clients
- Initiate client outreach regarding new collections, product launches, events, and services
- Develop a strong understanding of client milestones, preferences, and gifting needs to support personalized selling
- Contribute to sales meetings by sharing client insights, feedback, trends, and clienteling successes
- Anticipate client needs and preferences to deepen loyalty and lifetime value
- Maintain accuracy and organization across all sales documentation, invoices, and client records
Qualifications
- Minimum 5+ years of luxury sales experience, with fine jewelry experience strongly preferred
- Proven success in high-volume, high-value luxury sales environments
- Strong clienteling skills with demonstrated ability to build and maintain long-term client relationships
- Experience managing custom orders, special orders, and repairs preferred
- Strong understanding of fine jewelry, gemstones, and the luxury client experience
- GIA Diamond Essentials and Colored Stone Essentials certification is a plus
- Proficiency with CRM and retail systems; experience with Airtable, Google Workspace, Shopify, macOS, and iOS strongly preferred
- Strong understanding of competitive market positioning and luxury consumer behavior
- Excellent written and verbal communication skills
- Availability to work in person, including weekends
Personal Attributes
- Positive, high-energy attitude with a hospitality-driven mindset
- Collaborative team player with the ability to work effectively in a small team environment
- Strong organizational skills and attention to detail
- Polished personal presentation and a strong sense of style
The role offers an annual salary range of $65,000-$95,000, plus a competitive commission structure.