Schedule: Day Shift Mon-Fri (8am-5pm)
About the Role
Micron is seeking a hands-on Field Service Technician / Desktop Support Technician to provide technical support to internal customers. This role is ideal for someone who enjoys troubleshooting, supporting end users, and working with a mix of hardware, software, and networked systems in a fast-paced environment.
You’ll be responsible for diagnosing and resolving issues related to desktops, laptops, operating systems, and peripheral devices while helping ensure a smooth IT experience across the organization.
What You’ll Be Doing
- Provide first-line and escalated support for desktop and laptop systems, hardware, software, and operating systems
- Troubleshoot and resolve issues with Windows-based systems, mobile devices, and networked equipment
- Perform installations, upgrades, and configurations for hardware and software
- Track, monitor, and document issues from identification through resolution
- Support IT projects to help meet departmental goals
- Assist with or deliver basic IT training to end users as needed
- Deliver responsive, customer-focused technical support to internal teams
What We’re Looking For
- 2–3 years of relevant IT support or desktop support experience
- Strong working knowledge of Windows operating systems (desktop and laptop)
- Experience supporting hardware, software, and basic networking issues
- Comfortable working directly with end users in a professional environment
Preferred Qualifications
- CompTIA A+ and/or Network+ certifications
