Field Services Engineer

Boston | Hybrid | Field Services Engineer | Up to $70k

A growing IT services provider is looking to hire an IT Field Technician to join its infrastructure team. The company has experienced consistent growth and offers an opportunity to work across diverse client environments.

Responsibilities

• Handle support requests via phone, email, and on-site visits
• Troubleshoot server and network issues (remote and in-person)
• Deploy and support applications
• Manage servers and network infrastructure
• Follow change control and internal processes
• Maintain clear documentation and procedures
• Deliver project work and assigned tasks within deadlines
• Participate in on-call rotation and provide out-of-hours support when required
• Travel to client sites as needed

Requirements

• Prior experience in IT support, infrastructure, or related field
• Strong troubleshooting and problem-solving ability
• Client-facing experience with the ability to build relationships
• Professional, proactive approach

Additional Information

• Full-time position with standard benefits (medical, dental, vision, PTO)
• Certification support and incentives provided
• Salary dependent on experience (candidates must provide expectations)
• Remote role with required local presence for client site visits or relocation willingness
• Ability to commute to different client locations in Boston

Interested? Apply now or send me your updated resume to j.johnson-marjanovic@franklinfitch.com