IMA Group is a global leader in the development and production of automatic machines for the processing and packaging of pharmaceutical, cosmetics, food, tea and coffee products. We are constantly oriented towards innovation, thanks to significant investments in R&D and a constant dialogue with customers, the territory and local suppliers. We promote an environmentally friendly attitude towards achieving sustainable development. Our history is characterized by a constant growth, realized also with the continuous investment on the development of people and their skills. We are over 7,000 employees, 59% in Italy and 41% in the rest of the world, present in more than 80 countries.
We are part of a global manufacturing organization that designs, builds, and tests machinery in the Chicago area for customers worldwide in the pharmaceutical tablet manufacturing industry. Our equipment integrates a range of motors, actuators, and sensors connected to centralized PLC and HMI (Human Machine Interface) systems for process control.
JOB SUMMARY
Perform functions to provide capital equipment maintenance, repair, qualification protocol execution, calibration, and training services for customers in US or Internationally.
Responsibilities
- Plan assigned customer service needs, contact customers to obtain information to determine tools, instruments and parts that may be needed in the field and arrange travel needs.
- Meet customer personnel to determine equipment problems, perform diagnostic tests involving mechanical, electrical, electronic, pneumatic, and hydraulic systems.
- Troubleshoot and diagnose problems and take corrective action involving replacing defective parts and machine components, reprogramming control systems and reviewing units as necessary.
- Provide protocolservices for customers, perform equipment qualification procedures at home office and at customer site, identify and correct problems as required.
- Calibrate equipment according to customer schedule apply test procedures and adjust equipment to meet standards.
- Provide on-siteoperation, maintenance, and preventive maintenance.
- Make courtesycalls to customersites as available.
- Respond to customer calls regarding equipment problems, determine nature of problems and recommend corrective action.
- Run lab and factory acceptance tests for customers, set up equipment, run product and check specifications.
- Conduct on-site seminars for equipment operation and process optimization.
- Prepare service and expense records as required.
- Perform other related duties as assigned.
SKILLS AND EXPERIENCES
- Bachelor of Science in Engineering or 4 years of equivalent work experience preferred.
- Electromechanical proficiency.
- Ability to read blueprints and electrical schematics.
- Familiarity working with Programmable Logical Controllers.
- Some knowledge of RS Logix.
- Experience working with Digital Multimeters, temperature probes, pressure gauges.
- Familiarity working with high voltage devices.
- Experience with troubleshooting.
- Ability to travel domestically and internationally (overnight stays).
SALARY RANGE
- $70,000 - $75,000 /year
- Overtime
WHAT WE OFFER
- GLOBAL ENVIRONMENT: A dynamic and innovation-driven workplace, part of a multinational and multicultural group.
- DIVERSITY & INCLUSION CULTURE: Promoted through the Corporate Code of Ethics and dedicated programs.
- CONTINUOUS LEARNING: We view learning as a strategic lever for growth and motivation. We support internal training and external development initiatives.
- WELLBEING: We offer comprehensive medical, dental, vision, life and disability insurance, a 401(k) retirement plan, and tuition assistance. As well as an annual bonus.
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IMA IS AN EQUAL OPPORTUNITY EMPLOYER.
