Field Service Technician

The Field Service Technician is responsible for ensuring users of our equipment are satisfied with its performance by providing prompt onsite or in-depot service by performing commissioning, troubleshooting repair service, and training support on dry ice production equipment, dry ice blasting machines, and engineered systems at customer facilities throughout their region.

Position Responsibilitie

• s
  Installs, repairs, and maintains machinery and mechanical equipment by completing preventive maintenanc
• e.Locates sources of problems by observing mechanical devices in operatio
• n.Dismantles machinery and removes/replaces defective part
• s.Determines changes in requirements of parts by inspecting and measuring various instrument
• s.Maintains inventories of equipment parts and supplies by checking stock and placing order
• s.Trains production workers on routine preventive maintenanc
• e.Provides mechanical maintenance information by answering questions and request
• s.Prepares maintenance reports by collecting, analyzing, and summarizing information and trend
• s.Maintains a safe and clean work environment by complying with procedures, rules, and regulatio
• nsAbility to operate machinery and technical equipme
• ntIn-depth knowledge of system maintenan
• ceAbility to lift and move heavy equipme
• ntFamiliarity with safety standards and regulatio
• nsSkilled in analyzing information and creating repor
• tsClean driving reco

rd
Position Requireme

nts
Education & Experi

• ence
  Associates degree in a related technical field or equivalent on-the-job tra
• iningFive or more years’ experience in field service working with electro-mechanical, hydraulic, and pneumatic equipment. Experience working with integrated equipment controls pref

erred

Skill Compe

• tencies
  Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer
• loyaltyAble and willing to travel 70-80% of the time, including an occasional internatio
• nal tripKnowledge of electrical and mechanical troubleshooting and repair of industrial m
• achineryAbility to read technical drawings & electrical sc
• hematicsAbility to troubleshoot and maintain hydraulic & pneumatic
• systemsResolves customer issues and creates value for both customers and Cold Jet in a professiona
• l mannerEffectively applies technical and logical methodologies to solve
• problemsClear written and verbal communication, computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer & Goo
• gle docsAble to prioritize critic
• al tasksEffectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the
• customerAble to manage inventory and to be acc

ountable
Additional

• Skill Set
  Knowledge of embedded PLC programming in Structured Text, and HMI developmen
• t in HTML5Solid skills and experience in troubleshooting PLC/HMI programm
• ing systemIdentify PLC Symptoms, ability to review programs, trace ladder logic & veri
• fy causes.Familiar with electrical wiring diagrams and electrical schematic
• s/circuitsProvide a methodical means of troubleshooting and root cause
• analysis.Update, develop and maintain PLC-Programs for high-quality Line-Controls on complete Engineered systems for
• ES and IBSContribute with programming support during site commissioning of ES and IB
• S projectsKnowledge Beckhoff TwinCAT (The Windows Control and Automation Technology) suite of automation tools and components for use in industrial contro

l systems.

Behavioral Competencies/Per

• sonal Traits
  Adapts to and is effective in diverse internati
• onal culturesIntellectually inclined and learns new skills and information quickly a
• nd accuratelyHas mechan
• ical aptitudeMotivated and dedicated toward gaining knowledge that provides added value t
• o the companyCustomer-service oriented; being a steward to customers and fel
• low employeesCommunicates using socially and politically accept
• able languageTreats others with sensitivity, dignity
• , and honestyIs confident, firm, but respectful in interactio
• n with othersArticulate and competent in dealing with engineers and managers at cu

stomer sites.
Ph

ysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essen

• tial functions.
  Sitting and standing for long periods of time thr
• oughout the day.Regularly reaching with a range of floor l
• evel to overheadRegularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and
• inside equipmentRegularly
• climbing laddersRegularly lifting or moving – 10 lbs. frequently, 30 lbs. occasionally (approx. 1x/week), 70 lbs. (floor to waist) in frequently (a