Field Service Technicians are responsible for on‑site installation, commissioning, and final acceptance of machines at customer locations, including completion of SAT activities.
** please note this is a travel heavy role. Must be willing to travel in the United States with short notice and act as 24/7 support (in planned shifts) + availability for international travel (especially Europe for training and South America for maintenance tasks)
Key Responsibilities
- Install and commission machines at customer sites
- Perform Site Acceptance Tests (SAT) and support final machine handover
- Provide on‑site technical assistance and service support during machine operation
- Prepare, pre‑configure, and test machines in Italy prior to shipment
- Execute Factory Acceptance Tests (FAT) in the presence of customers
- Troubleshoot electro‑mechanical and automation issues during installation and service activities
- Ensure all machines meet technical, quality, and customer requirements
- Document service, FAT, and SAT activities accurately
- Deliver a high level of customer service and represent Stevanato Group professionally at all times
Required Qualifications & Experience
- Background as a maintenance tech, automation tech, or similar technical role
- Minimum 3–5 years of field or technical service experience
- Technical Degree
- Strong electro‑mechanical skills
- Experience with PLC systems and industrial automation
- Proficient in Microsoft Office (Word, Excel, reporting)
- Ability to work independently and manage priorities
- Flexible, self‑motivated, and able to perform under stress
Why Work With Us?
- Brand new facility located in the Fishers Life Sciences and Innovation Park
- Cafeteria onsite serving breakfast, lunch, and snacks - employees get a daily meal stipend
- 100% employer paid Dental and Vision benefits
- Modern space with brand new technology, climate-controlled production floor
- Opportunity for growth, development, and advancement
- 3 weeks of PTO, 10 paid holidays, 8 sick days
