Service Desk Technician

Title: Service Desk Technician

Location: Onsite in Orange, CA

Duration: 3-month Contract (40 hours per week)

Pay Rate: $25/hr W2

Pay Period: Weekly

Benefits: Optional

Shift Times

• Day: 6:30 AM – 3:00 PM (M-F)
• Swing: 2:30 PM – 11:00 PM (M-F) and (M-W + Sat- Sun)
• Night: 10:30 PM – 7:00 AM (M-F) AND (M + Thu-Sun)

Primary Responsibilities

• On‑site command center/ desktop support
• Identity/login troubleshooting during partial migrations
• Application access issues (old vs new credentials)
• MDM re‑enrollment support (hands‑on phone assistance)
• Ticket triage and resolution
• Coordination with on‑call teams when escalations occur

Baseline Skill Requirements

• Tier 2 on‑site desktop / field services only (remote help desk does not qualify)
• 4–6+ years hands‑on enterprise support experience
• Active Directory experience (required)
• Windows environment support (4+ years)
• ServiceNow experience (preferred)
• Healthcare experience strongly preferred
• Comfortable with physical activity and walking
• Flexible with non‑standard shifts
• COVID vaccination required (unless religious/ medically exempt)