Field Service Analyst

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximizing value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanization, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Our Orbia business is seeking to hire a Field Service Analyst to join our team in providing on‑site service and support for end‑user IT services. All activities are driven by tickets registered in the company’s ITSM tool and assigned by other IT teams such as the Service Desk (1st line), Network (2nd line), or additional specialist groups. This “remote hands” support model means the engineer executes tasks on behalf of these teams, following documented procedures. Tickets may include incidents, service requests, or changes. The Field Service Analyst also contributes to continuous improvement by suggesting enhancements to ITSM processes and procedures.

Location: Knoxville, TN

This will be an on-site position located at our headquarters in Knoxville, TN, and will visit our local plant location in Clinton, TN, our Clinton, TN Warehouse, and our plant in Erwin, TN. It is expected that the FS analyst will be able to support any location remotely, should the need arise.

About the Role

• Execute on‑site activities assigned through the ITSM tool, following documented procedures and guidance from senior engineers or specialist teams
• Resolve basic incidents, fulfill standard service requests, and support the execution of simple changes requiring local presence
• Provide end‑users with basic guidance on how to use IT systems, tools, and equipment
• Monitor on‑site IT situations and promptly escalate issues or risks to senior field engineers or remote IT teams
• Assist with maintaining accurate documentation through configuration, asset, and knowledge updates as directed
• Support one or more local sites depending on size, complexity, and required on-site coverage
• Balance the expectations of end‑users and remote IT teams, seeking guidance when priorities conflict
• Collaborate with remote IT teams who may request onsite tasks from a siloed perspective, ensuring clear communication before execution
• Assist specialist groups — such as Networking or Hosting Services — with basic troubleshooting activities, including:
  • Power checks on network and infrastructure equipment
  • Physical equipment inspections
  • Cabling and patching tasks
  • Verifying link/port status and reporting findings to specialist teams
  • Executing simple on‑site remediation steps as instructed
• Convince other (remote) teams about the right priorities

What You Bring

• Highest level of secondary vocational education in IT (or willingness to obtain equivalent IT education)
• ITIL 4 Foundation certification (or willingness to complete it)
• 1–2 years of experience in an end‑user‑facing IT support role
• Very good command of English and the local language
• General technical orientation with strong motivation to grow in IT
• Familiarity with the ITIL framework and experience working in a process‑oriented environment
• Working experience with ServiceNow or another ITSM system from a support perspective
• Working experience with Microsoft Office 365 (Outlook, Teams, OneDrive, SharePoint)
• Working experience with Microsoft Intune or similar device management solutions (basic understanding is acceptable at junior level)
• Hands‑on experience with end‑user IT devices such as workstations, laptops, mobile phones, and printers
• Basic exposure to server environments and network equipment (switches, Wi‑Fi, patching)
• Understanding of fundamental IT administrator processes (accounts, permissions, device setup, onboarding/offboarding)
• Service‑oriented attitude: empathy, customer focus, willingness to go the extra mile
• Strong troubleshooting and problem‑solving skills
• Ability to manage multiple tasks, prioritize effectively, and handle urgent deadlines
• Ability to uphold and represent the organization’s goals, culture, and values

What We Offer

• 401k with a 6% company match (the company will automatically contribute an extra 3% of your plan-eligible pay to your 401k)
• Multi-tier benefits (Medical, Dental, Vision) that you can tailor for yourself and dependents which include Employer-paid Short-Term Disability, Long-Term Disability, & Life Insurance
• Wellness Employee Assistance Program (EAP), paid parental leave, Fitness & Weight-loss Reimbursement
• Additional benefits include tuition reimbursement, 11 paid company holidays, paid vacation time, paid sick time, career development opportunities, and many other benefits in a collaborative culture that focuses on work & work-life balance, innovation, & teamwork. Benefits start on day one!

Our Values

At Orbia, we strive to create an inclusive workplace where everyone feels valued. Our leadership is guided by Orbia’s values:

• Be Brave: We move forward with curiosity and ambition to create a better world. We ask big questions, create safe spaces to test solutions, take risks, and exercise creativity.
• Take Responsibility: We hold ourselves accountable, realizing our actions have impact. We listen closely to our customers, deliver on our commitments, and lead with ethics and integrity.
• Embrace Diversity: We are stronger by welcoming different perspectives. We work towards a diverse, inclusive, and equal world, starting with our global community.

Join Our Team: Orbia offers all its employees an exciting work environment and provides career opportunities in a continuously growing company. We are committed to attracting, developing, and retaining a diverse workforce that represents our global customer base.

"The compensation for this position will typically range from $53,500 - $99,000 per year. The actual base pay offered to the successful candidate will be based on multiple factors, including job-related knowledge/skills, experience, geographical location, and internal equity.

The compensation package may also include short- and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, a 401(k)-retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, and an employee assistance program. At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home."

Acquisition based on this vacancy is not appreciated and unsolicited applications from third parties will not be accepted.

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

They offer a broad range of value added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day.