Event Assistant

Coordinate logistics and assist with events and facility rentals at park facilities in St. Louis Park. Provide exemplary customer service by identifying needs, offering prompt and accurate responses, and demonstrating patience, respect, and professionalism in all interactions.

This position will support private rentals and public events with the St. Louis Park Parks and Recreation Department and will work out of Westwood Hills Nature Center and the Recreation Center.

• Assist with processing facility rental reservations for the parks and recreation department including scheduling and providing tours of rental facilities.
• Provide administrative support with filing, and updating reservations in CivicRec software, creating, and distributing room plans to key staff, and tracking invoices and payments.
• Provide on-site supervision and act as point of contact during public and private events.
• Work directly with client and interact with event guests to ensure smooth event execution.
• Resolve immediate customer concerns, or complaints during events or rentals while enforcing department policies and procedure and recommend solutions within city policies.
• Responsible for ensuring correct set-up of reservation spaces in department facilities including but not limited to the Rec Center, Recreation Outdoor Center, Westwood Hills Nature Center, and parks.
• Ensure that all events and activities within the facility co-exist successfully.
• Open and close the facilities as required based on shift time, ensuring that the facility is secure before leaving.
• Maintain and clean all shared equipment storage spaces. Provide general cleaning and small maintenance duties as assigned or apparent.
• Recommend the purchase of equipment and supplies needed for rental groups and events focusing on compostable supplies.
• Provide exceptional customer service in a courteous and helpful manner for staff, event volunteers, and patrons.
• Perform other duties as assigned by Recreation and Facilities Supervisor.

• High school diploma or GED.
• Must be 18 years of age.
• Valid driver’s license.
• Must be able to physically perform all essential duties and responsibilities of the position, including set up and tear down of event spaces such as tables, chairs, and other related items.

• Facility or banquet coordination, customer service, event planning, hospitality, or recreational programming experience.
• Event management experience.
• Knowledge of/experience with Microsoft Office products and with facility scheduling software.