About the Role
We are seeking a Business Systems / ERP Administrator to own our ERP system, with primary focus on Microsoft Dynamics 365 Finance & Operations (F&O).
This hands-on role combines ERP implementation support, system ownership, business process optimization, and Level 1 & 2 IT support in a manufacturing environment. You’ll be the go-to expert driving a successful ERP rollout and long-term system excellence.
What You Will Do
ERP Implementation & Ownership (Dynamics 365 F&O)
- Serve as the primary functional and administrative owner of the ERP system
- Support configuration, testing, data validation, and go-live activities
- Own ERP configuration, master data, user access, security roles, and workflows
- Act as the first point of contact for ERP questions, issues, and enhancements
- Drive post-go-live stabilization and continuous improvement
Manufacturing & Business Process Support
- Support core processes in production, inventory, procurement, and finance
- Identify process gaps and translate business needs into ERP solutions
- Support User Acceptance Testing (UAT) and operational readiness
- Assist with reporting, dashboards, and data integrity
Level 1 & 2 IT Support
- Provide hands-on support for ERP users and core business applications
- Troubleshoot hardware, software, and access issues
- Handle onboarding/offboarding, device setup, and access provisioning
- Coordinate with external IT partners when needed
What You Bring
Required Qualifications
- 4+ years of experience in ERP administration or business systems support
- Hands-on experience supporting an ERP system in a manufacturing/production environment
- Strong Level 1 & 2 IT support background
- Solid understanding of manufacturing and supply chain processes
- Ability to troubleshoot issues and work directly with end users
- Excellent communication and documentation skills
- Comfort working independently as the main internal systems owner
Preferred / Nice to Have
- Experience with Microsoft Dynamics 365 Finance & Operations (or legacy AX)
- Familiarity with Microsoft Power BI, Power Automate, or Power Apps
- Experience with ERP implementations or major upgrades
- Basic knowledge of networking and server environments
