The job profile for this position is Automation Engineer Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.
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Help us architect the future of pharmacy automation. This role is for a hands‑on technical leader who enjoys solving complex problems, thinking strategically, and staying closely connected to the systems and teams that keep operations running. As a Maintenance and Controls Engineer, you will play a critical role in ensuring the reliability, performance, and continuous improvement of advanced pharmacy automation equipment in a high‑volume, regulated environment.
About Cigna
Cigna is a global health service company dedicated to improving the health, well‑being, and peace of mind of those we serve. We care deeply about career growth and development, offering opportunities to learn, innovate, and make a meaningful impact. Here, your expertise helps shape the future of healthcare while you continue to grow professionally.
Responsibilities
- Lead advanced maintenance, troubleshooting, and repair of automated pharmacy equipment using electrical, mechanical, pneumatic, and control system schematics.
- Ensure high reliability and uptime of pharmacy automation systems, facility infrastructure, and supporting utility systems.
- Analyze system data and reporting outputs to identify trends, diagnose root causes, and implement permanent corrective actions.
- Monitor and improve Mean Time Between Failures (MTBF) for electro‑mechanical equipment and associated software control systems.
- Troubleshoot, install, service, and repair automated production equipment, including robotics, PLCs, electrical controls, and software interfaces.
- Provide expert technical support for robot‑ and PLC‑based hardware and software systems.
- Execute preventive, corrective, and emergency maintenance work orders in alignment with operational priorities.
- Partner with developers, production engineering, and vendors to implement new processes, equipment enhancements, and system improvements.
- Recommend design and process improvements to enhance equipment quality, performance, safety, and maintainability.
- Perform routine inspections, maintenance rounds, and diagnostics to identify early signs of degraded system performance.
- Document all preventive, corrective, and emergency maintenance activities accurately within the Computerized Maintenance Management System (CMMS – Maximo).
- Serve as the senior technical point of contact for junior technicians, providing guidance on maintenance activities, upgrades, installations, and spare parts management.
- Support continuous improvement initiatives through root cause analysis, technical expertise, and cross‑functional collaboration.
- Participate in on‑call rotation
- Shift - Monday - Thursday - 2:30 pm to 1:00 AM
Required Qualifications
- High School Diploma or equivalent.
- Minimum of 6 years of experience in automation engineering, maintenance, or a closely related technical field.
- Hands‑on experience maintaining and troubleshooting high‑volume automated or pharmaceutical production equipment.
- Strong mechanical and electro‑mechanical troubleshooting skills.
- Proficiency with PLCs, I/O, field devices, robotic systems, and electrical controls.
- Experience using Computerized Maintenance Management Systems (CMMS) to manage work orders and maintenance data.
- Working knowledge of preventive and predictive maintenance practices.
- Ability to work evenings, weekends, and participate in on‑call support as needed.
- Willingness to travel occasionally to other sites or facilities.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Engineering, Automation, Electronics, or a related field.
- Experience with RSLogix, DeviceNet, and ControlNet systems.
- Experience in OSHA 1910 safety standards and regulated production environments.
- Training in root cause analysis and total quality methodologies.
- Prior experience mentoring or leading technical teams.
- Advanced experience with Verint V15 Recording and Analytics Suite.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
