Ecommerce & Marketplace Manager
Location: Tolleson, Arizona (WVH)
Job Type: Full-time
About WVH:
The Wood Veneer Hub, Inc. (WVH) is a fast-growing organization recognized for delivering high-quality wood veneer products. We pride ourselves on excellence, design, and customer satisfaction.
Position Overview:
We are seeking an Ecommerce & Marketplace Manager to oversee the day-to-day operations and performance of WVH’s marketplace channels across Amazon US, Amazon UK, and B&Q Marketplace (diy.com, UK), with opportunity to expand into additional global marketplaces.
This role is central to driving WVH’s digital sales performance and is responsible for ensuring optimal site merchandising, catalog accuracy, content quality, inventory availability, and pricing integrity across all platforms. The successful candidate will play a key role in improving marketplace performance, maintaining retail readiness, and supporting profitable growth across all digital channels through strong operational execution and continuous optimization.
Key Responsibilities
Marketplace Management (Amazon US, Amazon UK, B&Q UK)
- Own and operate Seller Central (US & UK), Mirakl seller portal (B&Q), and Amazon Brand Registry on a day-to-day basis
- Create and optimize product listings, A+ content, comparison charts, videos, and Brand Store pages to maximize conversion and retail readiness
- Maintain catalog health across all marketplaces including titles, bullets, backend keywords, images, variations, category attributes, and EAN/barcode accuracy
- Manage MAP pricing integrity, inventory availability, and stock signals to support promotions and seasonal activity
- Monitor Buy Box performance, account health, suppressed/stranded listings, policy notifications, and listing quality; troubleshoot issues as needed
- Coordinate FBA/FBM shipping plans, replenishment cycles, forward-deploy planning, and safety stock with Supply Chain
- Monitor customer messages, Q&A, and reviews; partner with Customer Service to resolve issues and identify CX or product concerns
- Onboard new SKUs, variations, and brands per marketplace requirements and B&Q/Mirakl specifications
- Evaluate and support onboarding of new marketplaces (e.g., eBay, Wayfair, OnBuy, TikTok Shop, Home Depot, Lowe’s), including setup, catalog creation, and ongoing management
Reporting & Analytics
- Track and analyze marketplace performance including traffic, conversion rate, AOV, Buy Box %, in-stock rate, and account health
- Produce weekly trading updates and monthly performance reports for the Director of E-Commerce and SVP of Performance Marketing
- Use insights to identify opportunities for growth and operational improvement
Cross-Functional Collaboration
- Collaborate with Marketing, Creative, Product, Customer Service, Supply Chain, and Finance teams to align digital execution
- Represent marketplace channels in weekly trading, planning, and new product launch meetings
- Ensure alignment between inventory availability, marketing activity, and product launches
Person Specification
Experience
- 3–6 years in eCommerce, digital operations, or marketplace management
- Hands-on experience with Amazon Seller Central (US and/or UK), including listing creation, catalog management, and account health
- Experience with Mirakl-based marketplaces (B&Q, Debenhams, Currys, Kingfisher Group) strongly preferred
- Experience launching or scaling additional marketplaces (eBay, Wayfair, OnBuy, TikTok Shop, Home Depot, Lowe’s) is a strong plus
- Experience in home, hardware, building materials, architecture, or design industries preferred
Skills & Competencies
- Strong understanding of marketplace ecosystems and integrations
- Highly analytical with strong Excel/Google Sheets skills; experience with Looker, Tableau, or similar tools preferred
- Excellent attention to detail across listings, content, and reporting
- Strong organizational skills with ability to manage multiple marketplaces simultaneously
- Commercially minded, data-driven, and proactive in execution
Tools You’ll Use
- Amazon Seller Central (US & UK) and Amazon Brand Registry
- Mirakl seller portal (B&Q Marketplace)
- Excel / Google Sheets, Looker, Tableau
- AI tools such as Claude and Gemini
- Marketplace tools such as Helium 10, JungleScout, Kapoq (agency-supported awareness helpful)
Other Requirements
- On-site role based in Tolleson, AZ (Phoenix metro area)
- Flexibility to adjust working hours occasionally to align with UK marketplace operations
- Strong communication and collaboration skills across international teams
General Notes
This job description is not exhaustive and may be amended in line with business needs. Duties and responsibilities may evolve as required. This document does not form part of any contract of employment and may be updated at the company’s discretion.
