E-commerce Customer Service Assistant

We’re partnering with a premium fashion brand seeking an E-commerce Customer Service Assistant to deliver a high-touch, personalized customer experience across their online shop. This role is ideal for someone who is detail-oriented, customer-first, and comfortable working across multiple communication channels in a fast-paced e-commerce environment.

LOCATION: Los Angeles (Onsite/Hybrid)

SCHEDULE: On-site Daily | Full-Time Hours, occasional weekends required

PAY: $20-23/hr (DOE)

What You’ll Do:

• Handle inbound customer inquiries via phone, email, and live chat, providing professional and solutions-oriented support
• Assist customers with online orders, product questions, and website navigation
• Deliver personalized styling recommendations and product guidance through live chat
• Support sales initiatives through exchange order management and abandoned cart outreach
• Investigate and resolve customer issues, ensuring timely and complete follow-up
• Process returns and exchanges, maintaining accurate documentation and records
• Partner closely with the Distribution Center to support efficient order fulfillment
• Manage order flow, including fraud review, order releases, and cancellations
• Stay up to date on promotions, product launches, and marketing campaigns
• Contribute to process improvements and support reporting needs as required

What We’re Looking For:

• 1–2+ years of customer service experience within fashion/apparel ecommerce
• Strong communication skills with a polished, professional phone and email demeanor
• Experience supporting customers across multiple channels (phone, email, chat)
• Highly detail-oriented with strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Shopify experience strongly preferred

Please submit your resume for consideration.

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