Position Overview
The Office of Development at Scouting America is seeking a detail-oriented and relationship-focused professional to serve as a Donor Relations & Stewardship Coordinator.
The Donor Relations & Stewardship Coordinator will aid in the department’s goals to create and maintain positive donor stewardship and relationships within Scouting America. This organized and efficient individual will work closely with the Manager of Donor Relations and Stewardship and the development team by providing administrative and logistical support. This position requires excellent communication skills, attention to detail, and a commitment to building lasting relationships with donors. The coordinator will assist with implementation planning to expand relationships with Scouting America donors and prospects, encourage future gifts by providing stewardship for past gifts, and heighten communication and interaction between the Office of Development and donors of Scouting America.
Responsibilities
- Maintains records related to donor recognition and giving societies, including processing recognition requests and ensuring donor recognition lists are accurate and current within the CRM system.
- Coordinates stewardship fulfillment, including maintaining stewardship inventory and assisting with distribution of donor recognition items.
- Supports donor engagement and stewardship events by assisting with logistics and coordinating attendee information.
- Maintains and tracks philanthropic engagement team invoices, including organizing and monitoring invoice records in Microsoft Excel and assisting with expense reporting and internal documentation.
- Assists with preparing stewardship reports and recognition materials for donors, fund recipients, and Office of Development leadership.
- Assists in implementing the donor stewardship strategic plan through coordination of stewardship activities, communications, and recognition efforts.
- Assists in analyzing and summarizing detailed data reports for donors, fund recipients, Office of Development leadership team, and other stakeholders.
- Stays abreast of system software updates to improve overall productivity and efficiency and assists with training donor relations staff (i.e. AI, CRM, webinars, etc.).\
- Forges strong working relationships with Scouting America colleagues in development, grants management, programs, marketing and communications, and organizational leadership.
- Maintain working knowledge of best practices in donor stewardship across the non-profit community.
- Performs other job-related duties as assigned.
Competencies
- Knowledge of: Nonprofit fundraising principles and best practices; donor stewardship and cultivation techniques; data management and security practices; the mission and programs of the Boy Scouts of America and the National Scouting America Foundation; tax implications of charitable giving; and philanthropic trends and research.
- Skill in: Excellent communication and interpersonal skills, both written and verbal; relationship building and management skills; active listening and empathy; project management and organizational skills; time management and ability to meet deadlines; Data analysis and reporting skills; proficiency in Microsoft Office Suite and donor management software; and research and analytical skills.
- Ability to: Communicate effectively with donors, volunteer leaders, and throughout the organization; travel five percent of the time; cultivate trust and rapport with donors; work independently and as part of a team; handle confidential information discreetly; ensure strong attention to detail; commit to the mission of the National Scouting America Foundation; and work in a fast-paced environment.
Education
Bachelor’s degree in communications, marketing, nonprofit management, or a related field.
Qualifications
- 1-2 years full-time stewardship position with background dealing with alumni, prospective donors, donors.
- Must pass a criminal history background check.
Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above-specified education and experience requirements.
Preference
- Non-profit event management and/or coordination experience preferred, but not required.
- Proficiency in donor management software and databases and Microsoft Office products.
- Experience with Adobe products is a plus, but not required.
