Overview
The Director of Operations is responsible for leading a highly efficient, profitable duct cleaning operation that consistently delivers premium service to our customers. This leader will oversee a Service Manager and a team of 48 technicians across two locations, ensuring operational excellence, strong financial performance, and a culture of accountability and growth.
This role requires a hands-on, performance-driven leader who embraces a growth mindset, is not afraid of change, and thrives in building high-performing teams.
Join the region's largest and highest-rated duct cleaning company. We can't wait to meet you!
Responsibilities
Leadership & Team Development
o Lead, coach, and hold accountable the Service Manager and 48 field technicians
o Own all hiring, onboarding, training, performance management, and termination decisions
o Build a culture of accountability, professionalism, and continuous improvement
o Develop clear performance standards and measurable KPIs
Operational Excellence
o Optimize scheduling and routing to maximize technician productivity
o Standardize operating procedures across both locations
o Ensure consistent service quality and adherence to company standards
o Monitor and improve key metrics (gross profit margin, revenue per route, labor cost %, callback rate)
Financial Oversight
o Achieve and maintain target gross profit margins
o Manage labor costs through efficient staffing and scheduling
o Control operational expenses and identify cost-saving opportunities
o Collaborate with leadership on budgeting and forecasting
Service Quality
o Monitor customer satisfaction and online reputation
o Address escalated service issues quickly and professionally
Change Leadership
o Support expansion initiatives across both locations
o Implement systems and technology improvements
o Identify opportunities to scale operations efficiently
Qualifications
Nice to Haves