Director of Operations

Emerson and Friends | Clearwater, FL

Emerson and Friends is seeking a highly organized, strategic, and hands-on Director of Operations to lead and optimize the day-to-day execution of the business as we rapidly scale.

This role is responsible for building and managing the systems, processes, and cross-functional alignment required to support a growing multi-channel brand across e-commerce, wholesale, and retail.

The Director of Operations will ensure the business runs efficiently, inventory is optimized, and teams are aligned—transforming operations from reactive to proactive and scalable.

• Own inventory strategy across all channels (e-commerce, wholesale, retail)
• Forecast demand and align purchasing and production accordingly
• Establish reorder points and manage stock levels to prevent stockouts and overstock
• Partner with production to plan seasonal timelines and deliveries

• Oversee purchase orders, production timelines, and delivery dates with manufacturing partners
• Maintain strong communication with factories and vendors
• Identify and mitigate risks (delays, shortages, quality issues) proactively
• Continuously improve lead times and production efficiency
• Coordinate shipments

• Oversee order processing and fulfillment operations
• Ensure timely, accurate shipping across all channels
• Optimize workflows across Shopify and internal systems
• Improve operational efficiency and reduce errors

• Act as the central point of alignment between:
• Marketing (launch timing, inventory readiness)
• Wholesale (order planning, allocation)
• Retail stores (order planning, allocation)
• Product/Creative (development timelines)
• Ensure all teams are operating from a shared plan and timeline

• Build and implement scalable systems, SOPs, and workflows
• Standardize processes across departments
• Identify inefficiencies and implement solutions
• Create repeatable frameworks for launches, reorders, and production cycles

• Track and report on key operational metrics:
• Inventory health and turnover
• Forecast accuracy
• Order fulfillment timelines
• Operational efficiency
• Provide insights to leadership to support decision-making

• 5-8 years of experience in operations, supply chain, or inventory management (preferably in apparel or consumer goods)
• Experience scaling a product-based business (multi-channel preferred: DTC + wholesale)
• Strong understanding of inventory planning and demand forecasting
• Proven ability to build systems and improve operational processes
• Experience working with overseas production and managing timelines
• Highly organized with strong attention to detail
• Analytical mindset with the ability to use data to drive decisions
• Strong leadership and communication skills