Director of Multifamily Operations

Director of Multifamily Operations

Position Overview

Our client is a rapidly growing real estate investment, development, construction, and property management organization seeking an experienced Director of Multifamily Operations to lead and scale operational performance across an expanding portfolio of multifamily and commercial assets.

This executive-level leadership position reports directly to ownership and will be responsible for driving operational excellence, portfolio performance, team development, resident satisfaction, and long-term growth initiatives.

The ideal candidate is a strategic thinker and hands-on operator with deep multifamily expertise, strong leadership capabilities, and a proven track record of managing multi-site operations, lease-up activity, occupancy performance, and organizational growth.

This role oversees a growing portfolio consisting of approximately 1,000+ apartment units, commercial assets, and a team of 30+ employees, with significant expansion planned in the coming years.

Why This Opportunity?

• Opportunity to lead a rapidly growing multifamily portfolio
• Direct access to ownership and executive decision-making
• Ability to influence operational strategy and company growth
• Stable ownership structure with streamlined decision-making
• High-visibility leadership role with long-term advancement potential
• Significant future development and portfolio expansion pipeline

Key Responsibilities

Operational Leadership & Strategy

• Lead, develop, and continuously improve operational policies, procedures, and systems to support growth, efficiency, and scalability.
• Oversee and integrate core business functions including property management, leasing, construction coordination, marketing, and technology systems.
• Establish key performance indicators (KPIs), reporting structures, and performance benchmarks across all departments.
• Align operational initiatives with ownership's strategic vision and growth objectives.
• Identify opportunities for process improvement and operational efficiencies.

Multifamily Portfolio Oversight

• Directly oversee portfolio performance, including occupancy, rental rates, collections, expenses, resident retention, and NOI growth.
• Lead lease-up strategies for new developments and ensure successful stabilization of newly delivered communities.
• Analyze operational, financial, and market data to identify opportunities for revenue growth and expense management.
• Ensure properties consistently maintain high standards for physical condition, curb appeal, and resident experience.
• Drive accountability across all sites for operational and financial performance.

Team Leadership & Organizational Development

• Lead and develop a team of approximately 30+ employees across property management, leasing, maintenance, and support functions.
• Foster a culture centered on accountability, professionalism, collaboration, and continuous improvement.
• Mentor site leaders and develop future leaders within the organization.
• Establish clear performance expectations, coaching practices, and development plans.
• Partner with ownership to identify staffing needs and support organizational growth initiatives.
• Promote employee engagement, retention, and leadership development efforts.

Construction & Capital Project Coordination

• Collaborate with ownership and construction teams on new developments, renovations, and capital improvement projects.
• Review project scopes, budgets, timelines, and operational readiness plans.
• Ensure smooth transitions from construction completion through lease-up and stabilized operations.
• Support long-term asset preservation and value enhancement initiatives.

Marketing, Leasing & Revenue Optimization

• Oversee marketing initiatives, branding efforts, reputation management, and lead generation strategies.
• Partner with leasing teams to maximize traffic, conversion rates, occupancy, and resident retention.
• Monitor market conditions and competitive positioning to optimize rental revenue and asset performance.
• Evaluate pricing strategies and leasing performance metrics.

Systems, Compliance & Risk Management

• Maintain advanced oversight of Yardi Voyager and related operational systems.
• Ensure compliance with Fair Housing regulations and applicable multifamily housing requirements.
• Implement operational controls, reporting standards, and risk management practices.
• Support organizational best practices and operational consistency across all communities.

Vendor & External Relationship Management

• Manage relationships with vendors, contractors, consultants, and third-party service providers.
• Support legal and operational processes involving collections, evictions, and property-related matters.
• Negotiate and oversee vendor performance to ensure quality and cost-effectiveness.

Required Qualifications

• Bachelor's degree required.
• Minimum 5 years of senior leadership experience within multifamily property management, regional operations, or portfolio management.
• Proven success overseeing multi-site multifamily operations.
• Strong background in occupancy management, revenue growth, resident retention, and collections.
• Experience leading large teams across multiple properties.
• Demonstrated success in organizational growth, process improvement, and operational scalability.
• Expert-level knowledge of Yardi Voyager.
• Strong understanding of Fair Housing regulations and multifamily operational best practices.
• Exceptional leadership, communication, and problem-solving abilities.
• Ability to effectively manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience leading new construction lease-ups and stabilization efforts.
• Experience working alongside development and construction teams.
• CAM, CPM, or other relevant industry certifications.
• Experience overseeing portfolios exceeding 1,000 units.

Compensation & Benefits

• Competitive compensation package commensurate with experience.
• Performance-based growth opportunities.
• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

Important Note

This position requires extensive multifamily operations leadership experience. Candidates without significant multifamily portfolio management experience will not be considered.