POSITION: Director of Box Office
LOCATION: New Orleans, LA
HOURS: Full-time including evenings, weekends, & holidays per show schedule
COMPENSATION: Negotiable, commensurate with experience
ABOUT THE POSITION
The Saenger Theatre, an ATG Entertainment venue, located in New Orleans is seeking a dynamic and experienced Director of Box Office to join our leadership team. Reporting to the General Manager, this individual will oversee all aspects of box office operations and strategy, ensuring efficient processes, accurate event builds, and top-tier customer service. The Director of Box Office plays a critical role in executing ticketing builds, driving sales, and collaborating with both internal teams and external partners to ensure a seamless experience for patrons and promoters alike.
KEY RESPONSIBILITIES
- Lead day-to-day box office and ticketing operations with a focus on accuracy, efficiency, and exceptional customer service.
- Manage and mentor one full-time Box Office Manager and a team of part-time ticket sellers to foster a high-performance, guest-focused culture.
- Issue Event Audits and Ticketing Settlement Reports for all music, comedy, entertainment (MCE) events and serve as the primary ticketing liaison between the venue and Broadway Across America (BAA).
- Execute timely and accurate event builds, including seating manifests, scaling maps, audits, holds/kills, discounts, presales, and dynamic pricing.
- Adapt quickly to last-minute event changes and ticketing build adjustments, ensuring accuracy and timely updates in collaboration with internal teams, promoters, and ATG Central Ticketing.
- Oversee ticket inventory management, including general availability, premium seating, and house/promoter/artist holds.
- Ensure all customer-facing ticketing information is accurate and up to date across digital and physical platforms.
- Serve as the primary liaison with ATG’s Central Ticketing Team to coordinate builds, sales strategies, and technical needs.
- Collaborate with the General Manager and the Marketing department to develop and monitor ticket sales goals, revenue targets, and KPIs.
- Analyze sales trends and reporting to identify sales opportunities and operational improvements; share insights with leadership.
- Resolve customer service issues involving patrons, promoters, or artists with professionalism and care.
- Support Front of House teams with ticketing-related guidance to ensure a seamless guest experience.
- Collaborate across departments including General Management, Production, Facilities, and Food & Beverage to support event success.
- Cultivate and maintain strong relationships with promoters, clients, and community partners.
EXPERIENCE and SKILLS
- Minimum of 8 years of experience in the live entertainment or ticketing industry, including supervising box office staff and managing ticketing operations.
- Proven ability to lead and motivate teams while delivering high-quality service in a fast-paced, deadline-driven environment, including nights, weekends, and holidays.
- Brings confidence and clarity to decision-making, issue resolution, and representing the box office across departments, clients, promoter teams, and customers.
- Understands the value of promoter and agent relationships and supports ticketing strategies that contribute to event success and client satisfaction.
- Working knowledge of venue booking procedures and event life cycles from on-sale to show settlement.
- Proficient with ticketing systems and platforms., especially AudienceView.
- Analytical mindset with the ability to interpret ticket sales data, identify trends, and recommend data-informed strategies.
- Detail-oriented, with excellent organizational and time management skills.
- Experience with dynamic pricing models and revenue optimization tools.
- Familiarity with ADA seating regulations and best practices for inclusive ticketing.
- Professionalism, integrity, and a proactive, solution-oriented approach to challenges.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
COMPETENCIES
- Leadership & Team Management
- Strategic Thinking
- Attention to Detail
- Communication & Collaboration
- Time Management
- Flexibility & Adaptability
- Data-Driven Decision Making
BENEFITS
- Medical, Dental and Vision Insurance
- 401k Match
- Paid Vacation & Holidays
ATG Entertainment: Passion Behind Performance
ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
ATG Entertainment IDEA Mission Statement
At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
At ATG Entertainment, we provide a stage for everyone.
