The Director of Administration and Business Process position will develop and manage all support services required for Heavy Rail Transportation to effectively provide safe and reliable service on the Red, Orange, and Blue lines. The Director is responsible for designing, developing, implementing, and leading business process improvement projects for Heavy Rail Transportation, including budgeting, staffing, hiring, workforce development, safety, service, customer complaints, and training.
This role will report to the Executive Director of Heavy Rail Transportation and lead cross-functional projects to improve business processes and advance priorities related to safety, service, workforce, and performance. The Director will work with Heavy Rail leadership to set priorities and develop them into actionable plans, manage special projects, and ensure alignment across Heavy Rail and other departments. This includes assisting Heavy Rail management and leadership in developing and refining business processes to facilitate continuous improvement.
- Focus on Heavy Rail Operations’ process/project development, data analytics, and strategic planning to improve decision-making.
- Work with Directors of Heavy Rail to modernize the Heavy Rail data analytics and management review processes to improve service and system safety.
- Lead in developing a strategy to define key performance indicators (KPIs) for Heavy Rail with clear definitions, milestones, and metrics.
- Lead the process for Heavy Rail Transportation leadership to develop, track, and make resource allocation decisions for the annual budget.
- Review existing processes (safety, business, etc.) to determine efficacy and propose changes where appropriate, and propose and lead changes where appropriate.
- Develop audits of safety processes as well as other business processes to be implemented by Heavy Rail management staff and monitor audits to ensure compliance.
- Work with Directors, Superintendents, Supervisors, Senior Director, and Executive Director to manage continuous improvement projects enabling the department to reach its strategic goals.
- Develop, implement, and continuously improve workforce plan for Heavy Rail, coordinating with Workforce Planning department, Human Resources, and other Operations Leadership.
- Coordinate with Training School to deliver track training for Heavy Rail employees, ensuring safety-critical training is scheduled and provided in a timely manner.
- Coordinate with Workforce Planning Department to ensure employee hiring processes, onboarding, and performance management are executed accordingly.
- Support the management and delivery of effective, on-time completion of departmental and functional key initiatives, programs, and policies.
- Prepare project-related correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Tableau, and PowerPoint.
- Coordinate with other operating and administrative departments as needed.
- Perform all other duties and projects that may be assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
Supervision
- Will oversee a manager, a project coordinator, and an administrative analyst.
- A Bachelor's degree from an accredited institution.
- Seven (7) years full-time (or equivalent part-time) experience leading, managing, designing, and implementing business processes, continuous improvement, data analytics, and project management across organizations
- Five (5) years of supervisory experience leading cross-functional teams, overseeing program administration, and/or managing large-scale projects.
- Demonstrated proficiency in business intelligence tools such as Tableau, Power BI, etc.
- Excellent organizational, analytical, confidentiality, multi-tasking, time management, interpersonal, and relationship-building skills.
- Ability to pass background screenings and the MBTA's drug and alcohol screening.
- Handle sensitive and confidential information in an appropriate manner.
- Ability to travel to locations throughout the MBTA's service area.
- Proficiency with Microsoft Office suite.
- Proven track record of collaboration, transparency, and problem-solving skills.
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
- An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
- A master’s degree in a related subject substitutes for two (2) years of general experience.
- A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.
Preferred Experience and Skills
- Two (2) years of full-time (or equivalent part-time) experience in the transit industry
