Required Skills & Experience:
- Bachelor’s Degree in Computer Science or a comparable technical discipline
- 10+ years of experience delivering and evolving large-scale digital enterprise products, including mobile apps, eCommerce storefronts, web applications, CMS, DXP, personalization, analytics, and experimentation platforms
- Proven leadership experience supporting omni-channel, customer-facing technology teams at enterprise scale (large, complex retail environments preferred)
- Strong expertise in Agile and Lean software delivery at scale
- Experience building and integrating platforms using APIs and microservices architectures
- Solid understanding of cloud technologies and emerging technologies such as AI/ML, robotics, and AR/VR
- Strong communication, influence, and stakeholder management skills across technical and non-technical audiences
- Demonstrated ability to manage budgets, forecasting, accruals, vendor invoices, and financial reconciliation
- Experience developing business cases to justify IT and digital investments
- Vendor management experience, including evaluation, recommendation, and procurement of technology solutions
Nice to Have Skills & Experience:
- Experience supporting digital capabilities across loyalty, retail media, marketing, payments, and merchandising
- Background in modernizing and simplifying customer-facing digital platforms
- Exposure to large-cap, highly matrixed retail organizations
- Experience leading transformation initiatives tied to customer experience and digital innovation
Job Description:
The Director, Digital Customer Experience Technology reports to the Head of Customer Experience Technology and is responsible for bringing the digital technology strategy to life. This leader will own the digital technology portfolio, drive value through execution, and partner closely with senior stakeholders across the enterprise.
Key responsibilities include:
- Owning the success of the digital technology portfolio to deliver business outcomes and customer value
- Acting as a trusted advisor to Customer Experience leadership on strategy execution and technology enablement
- Defining and communicating strategic objectives supported by clear technical roadmaps, dependencies, and integrations
- Leading teams (directly and indirectly) and establishing scalable processes that align with digital strategy and portfolio goals
- Driving innovation through external awareness, curiosity, and a “find a way” mindset
- Removing delivery blockers, mitigating risks, and collaborating cross-functionally to resolve complex issues
- Managing financial planning, budgeting, forecasting, and vendor relationships
- Assessing and solving complex challenges through critical thinking and informed judgment
- Building, leading, and developing a high-performing, collaborative technology team
Compensation:
- $140-175k annual salary (dependent on skills, education, and experience)
- up to 20% annual bonus
Benefits:
- Medical, dental, 401k, stock plan
- Employee discounts on food & fuel
- Tuition reimbursement ($5,000/year)
- Learning & development opportunities
- Work for a Fortune 500 organization and Gallup Exceptional Workplace Award winner