Desktop Support Technician

Title: Desktop Support Technician

Location: Oklahoma City, OK

Hours: 7am – 4pm

Pay Rate: $17-19/hr

START DATE: ASAP

Must Haves

• 1+ years of IT Support experience in a professional environment (Desktop Support Skills).
• Experience troubleshooting software and hardware.
• Outstanding customer service skills.

Plusses

• CompTIA A+ Certification
• Experience within ServiceNow
• Experience in ticketing systems

Day to Day

An employer is looking for a Desktop Support Technician to support one of Insight Global’s largest enterprise sites in Oklahoma City. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance – this isn’t always with a team. Must have experience with hands-on experience repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by.