Title: Desktop Support Technician
Location: Onsite in San Diego, CA
Duration: 4-month contract (Eligibility to extend up to 8-months)
Pay Rate: $25/hr W2
Required Skills & Experience
- 2+ years of IT support Experience
Exposure to:
- Windows OS (Windows 10/11)
- Active Directory (user account management)
- Microsoft 365 (Outlook, Teams)
- Basic understanding of networking fundamentals (IP, Wi-Fi, connectivity troubleshooting)
- Experience working with or willingness to support clinical devices / healthcare environments
- Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.)
- Strong troubleshooting mindset and customer-service skills
Nice-to-Have Qualifications
- Experience supporting clinical environments (hospital or ambulatory)
- Exposure to EHR systems (Epic, Cerner)
- Experience with device imaging tools (SCCM, Intune, MDT)
- Certifications: CompTIA A+, Network+
- Basic understanding of MDM tools (Intune, AirWatch, MobileIron)
Clinical Device Support Responsibilities
- Provide first-line support for clinical and point-of-care devices, including:
- Workstations on Wheels (WOWs) / COWs
- Barcode scanners, label printers, and medication scanners
- Thin clients and shared clinical workstations
- Patient check-in kiosks and bedside terminals
Troubleshoot device connectivity and access issues:
- Network connectivity (wired/wireless drops, basic port checks)
- Login/authentication issues tied to AD and clinical applications
- Peripheral connectivity (USB devices, scanners, printers)
Support EHR access and device integration issues (e.g., Epic, Cerner login/access problems)
- Assist with device imaging, reimaging, and deployment of clinical endpoints
- Coordinate with clinical staff (nurses, physicians, front-desk users) to minimize downtime during patient care