Desktop Support Technician

This is a W2 requirement and need USC or GC's only. need local candidates willing to work fully onsite.

We are seeking a hands-on PC/Laptop Imaging & Deployment Technician to support a large-scale hardware refresh project based in Annapolis, MD. The selected candidate will be responsible for imaging, configuring, deploying, and troubleshooting Dell laptops and desktops across multiple county office locations.

Key Responsibilities:

• Image and deploy Dell laptops and desktop PCs using MDT, SCCM/MECM, or similar tools.
• Configure Windows 10/11 systems, install software, and ensure successful end-user setup.
• Replace existing hardware, reconnect peripherals, and retire old equipment.
• Troubleshoot hardware, software, and connectivity issues during deployment.
• Maintain accurate asset and deployment records.
• Travel between county facilities using a county vehicle to support deployments.
• Provide professional customer support and end-user assistance.

Required Skills:

• Experience with PC imaging, deployment, and hardware refresh projects.
• Strong knowledge of Windows 10/11 installation, configuration, and troubleshooting.
• Experience with Dell hardware and enterprise deployment tools.
• Basic networking knowledge (Active Directory, domain joins, VPNs, printers).
• Excellent customer service and communication skills.
• Ability to lift and transport equipment up to 50 lbs.
• Valid driver's license with a clean driving record.