Desktop Support Technician - L2

Job Title: Desktop Support Technician - L2

Location: Fort Morgan, CO 80701

Pay Range: $(21.00 - 22.00)/hr on W2 all-inclusive without benefits

Duration: 06+ Months

Work Hours:

• Monday – Wednesday
• 8:00 AM to 5:00 PM
• One-hour lunch (3 days per week)

Job Summary:

• The Level 2 Desktop Support Technician will provide both desk-side and remote support for software and hardware issues.
• The role involves troubleshooting, repair, system deployment, and maintaining end-user systems in a corporate or manufacturing environment.

Position Requirements:

• Experience with software and hardware support (desk-side and remote)
• Troubleshooting and repair of end-user issues
• Active Directory experience (user deletion, password resets)
• SCCM experience (reimaging, updates, software deployment)
• Experience in corporate or manufacturing environments
• Experience with Remedy/ServiceNow ticketing tools
• Work as Level 2 desktop support on tickets escalated from Level 1
• Provide in-person and remote support to end users
• Perform hardware and software troubleshooting and repair
• Provide hands-and-feet support for data room devices (Network, Wintel, Applications, etc.)
• Handle hardware and software upgrades
• Troubleshoot issues for remote users
• Diagnose and repair Windows desktops and laptops
• Deploy and configure new PC equipment, including data transfers
• Perform break/fix and component-level repair of PC peripherals
• Deliver concierge-level customer service
• Maintain accurate records of PC inventory, replacements, and repairs
• Triage issues to determine root cause and resolution
• Coordinate with OEM vendors for warranty repairs/replacements
• Proactively update service tickets and communicate with end users
• Ensure SLA compliance for service delivery
• Use Remedy ticketing system (transitioning to ServiceNow)
• Collaborate with North America Field Services team (40+ members)