Desktop Support Technician - L2

eTeam
Fort Morgan, CO

Job Title: Desktop Support Technician - L2

Location: Fort Morgan, CO 80701

Pay Range: $(21.00 - 22.00)/hr on W2 all-inclusive without benefits

Duration: 06+ Months


Work Hours:

  • Monday – Wednesday
  • 8:00 AM to 5:00 PM
  • One-hour lunch (3 days per week)

Job Summary:

  • The Level 2 Desktop Support Technician will provide both desk-side and remote support for software and hardware issues.
  • The role involves troubleshooting, repair, system deployment, and maintaining end-user systems in a corporate or manufacturing environment.


Position Requirements:

  • Experience with software and hardware support (desk-side and remote)
  • Troubleshooting and repair of end-user issues
  • Active Directory experience (user deletion, password resets)
  • SCCM experience (reimaging, updates, software deployment)
  • Experience in corporate or manufacturing environments
  • Experience with Remedy/ServiceNow ticketing tools
  • Work as Level 2 desktop support on tickets escalated from Level 1
  • Provide in-person and remote support to end users
  • Perform hardware and software troubleshooting and repair
  • Provide hands-and-feet support for data room devices (Network, Wintel, Applications, etc.)
  • Handle hardware and software upgrades
  • Troubleshoot issues for remote users
  • Diagnose and repair Windows desktops and laptops
  • Deploy and configure new PC equipment, including data transfers
  • Perform break/fix and component-level repair of PC peripherals
  • Deliver concierge-level customer service
  • Maintain accurate records of PC inventory, replacements, and repairs
  • Triage issues to determine root cause and resolution
  • Coordinate with OEM vendors for warranty repairs/replacements
  • Proactively update service tickets and communicate with end users
  • Ensure SLA compliance for service delivery
  • Use Remedy ticketing system (transitioning to ServiceNow)
  • Collaborate with North America Field Services team (40+ members)
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