Desktop Support Technician

Desktop Support Technician

Houston, TX (Onsite)

Contract to possible hire

JPC - 20404

Solugenix is assisting a client, in their search for a Desktop Support Technician. This is a contract to possible hire opportunity based out of Houston, TX (Onsite).

The Desktop Support Technician will provide hands-on, white glove support to corporate users, remote employees, field users, and support teams as new devices, Microsoft 365 services, identity/access processes, collaboration tools, endpoint security, and support procedures.

Key Objectives:

• Deliver a smooth experience for corporate and remote employees.
• Provide white glove support for new laptops, logins, applications, peripherals, collaboration tools, and basic connectivity. Assist with device preparation, validation, inventory, and readiness checks.
• Support floor-walking, triage, troubleshooting, and escalation.
• Stabilize the end-user computing environment during the post-cutover hypercare period.
• Capture common issues, resolutions, and user feedback to improve support processes.

Responsibilities:

• Assist with laptop staging, imaging/enrollment validation, asset tracking, peripheral readiness, spare device preparation, login testing, MFA readiness, user setup validation, quick reference documentation, and Houston office workstation readiness.
• Provide white glove support for laptop handoff, first login, MFA setup, Outlook, Teams, OneDrive, SharePoint, printers, monitors, docks, peripherals, mobile access, remote users, executives, walk-up support, and floor-walking. Triage and escalate unresolved issues through the Day 1 command center.
• Continue user support, resolve open issues, support remote users, perform device swaps, troubleshoot recurring problems, document fixes, reconcile asset inventory, improve support materials, and transition recurring issues to steady-state support teams.

Desired Skills & Experience:

• Windows endpoint supports Windows 10/11 troubleshooting, device setup, imaging, updates, profiles, and local hardware support.
• Microsoft 365 Outlook, Teams, OneDrive, SharePoint, Office apps, licensing basics, and common user issues.
• Microsoft Intune / Autopilot Device enrollment, compliance status, application deployment awareness, and troubleshooting.
• Entra ID / Azure AD Basic identity, MFA, password reset, account access, and group/license troubleshooting.
• Hardware supports Laptops, docks, monitors, headsets, webcams, printers, scanners, and conference room equipment.
• Remote support Supporting users by phone, Teams, remote assist tools, and ticketing systems.
• Ticketing / ITSM Logging incidents, documenting resolution steps, escalating issues, and tracking trends.
• Executive support Professional, discreet, calm, and polished support for senior leaders and high-priority users.
• Cutover / migration support Experience supporting device refreshes, Microsoft 365 migrations, office moves, carve-outs, or Day 1 transition events is strongly preferred.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $35/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.