Deskside Support Technician

Job Description EUC H&F Engineer

• 3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support)
• Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
• Good customer handling skills and prior experience in Concierge (VIP Users) support
• Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
• Basic troubleshooting of Conference devices/Projectors,/Meeting room facilitation.
• SCCM client end installation & troubleshooting knowledge
• Basic knowledge of Networking and Active Directory
• Must have right attitude and customer centric approach.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
• 100% onsite - Working from our client's office