W2 only. No 3rd parties, No C2C, No sponsorship.
Desktop Support / IT Support Specialist
Location: Piedmont Rd. NE, Atlanta, GA 30324 (Onsite – 5 days/week)
Duration: 1-Year Contract-to-Hire
Pay: $27/hr. W2
About the Role
This position supports the Device Support Services team, providing white-glove IT support to internal employees. The role focuses on desktop/laptop support, Active Directory administration, device deployment, and IT service management, while delivering excellent customer service. This is a contract-to-hire opportunity with a well-established organization and a strong long-term career path for IT professionals.
Responsibilities
- Provide desktop and laptop support for end users
- Resolve technical issues via phone, email, and ticketing system
- Track and document work within ITSM systems
- Support device deployment and lifecycle management
- Maintain application packages using MECM/SCCM and Intune
- Configure and support Office 365, Outlook, browsers, VPN, and enterprise applications
- Configure and manage Apple devices via AirWatch or Intune
- Build and maintain gold images for company desktops and laptops
- Troubleshoot peripherals, printers, and hardware issues
- Participate in device support and deployment projects
- Serve as a technical SME and escalation point when needed
Qualifications
- Associate or bachelor’s degree in computer science, Information Systems, or related field
- 2+ years IT Support / Support Center experience
- 1+ year Windows Administration experience
- 1+ year Active Directory experience
- IT Certifications required (CompTIA, MCP, or similar)
- Must be able to work onsite 5 days per week in Atlanta
Required Skills
- Strong attention to detail
- Excellent customer service mindset
- Ability to work in fast-paced support environments
- Strong communication skills with non-technical users
- Ability to stay calm under pressure and manage priorities
