Luna Data Solutions is seeking a Desktop Support Technician for an onsite long term contract in Fort Worth TX.
- Requires an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
- Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems.
- Troubleshoots and resolves software and hardware failures.
- Identifies network problems when they relate to personal (desktop or laptop) computers.
- Provides technical support, training, process creation and leading various project efforts.
- Is an exceptional local leader and mentor to junior Technicians.
You
- 5+ years of experience providing end-user support.
- Experience providing “white-glove” executive level support.
- 5+ years of experience in supporting personal computer hardware and routine software installation.
- 5+ years of experience troubleshooting IT hardware and peripherals in an enterprise environment.
- 5+ years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams.
- 4+ years of experience supporting video tele-conferencing solutions such as Cisco WebEx.
- 5+ years of experience creating technical knowledge articles.
- 4+ years of experience utilizing ServiceNow in a support environment.
- 5+ years of experience working in a multi-vendor environment for support operations.
What We Offer
- Competitive compensation and benefits, including health, dental, vision, life, accident, and disability insurance.
- Work on high profile projects.
This is contract opportunity based in Fort Worth, TX and no sponsorship can be provided. Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.
