Customer Support Specialist

Job Summary

The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.

Key Responsibilities

VMS System Management (If Applicable)

• Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
• Ensure compliance with client-specific requirements and deadlines
• Track activity and status updates within VMS platforms
• Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
• Update contractor records for extensions, terminations, and any other operational changes.
• Assist in extension processes, rate increases, offboarding, and related administrative tasks

Client-Specific Onboarding

• Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
• Monitor completion and ensure compliance prior to consultant engagements
• Responsible for distribution of all clients related access and equipment documentation.
• Serve as the point of contact between internal teams, clients, and contractors during onboarding

Timekeeping & Payroll Coordination

• Act as the main point of contact for all timekeeping access issues
• Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
• Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines

Compensation:

$45,000 base salary

Location: Indianapolis, IN (onsite)

Remote: Flexible (2 days/week after training)

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.