Customer Service
National Pump Company
Location: Zolfo Springs, FL
Department: Customer Service
Reports To: Branch Manager
About National Pump Company
National Pump Company, headquartered in Glendale, Arizona, has been delivering vertical turbine pump reliability, dependability, and service worldwide for over 50 years. As part of The Gorman-Rupp Company, NPC is committed to producing high-quality products while providing exceptional customer service and long-term career opportunities with room for growth.
Position Summary
National Pump Company is seeking a detail-oriented and customer-focused individual to join our team as a Customer Service representative in our Zolfo Springs, Florida location. This position plays an important role in supporting customers through order processing, quoting, customer communication, and administrative support functions.
The ideal candidate will provide professional customer service while working closely with Sales, Production, Purchasing, and other departments to ensure customer expectations and company service standards are met.
Essential Responsibilities
- Assist customers via phone, email, and in person with product inquiries, order updates, and general support
- Prepare quotes and process customer orders accurately and efficiently
- Review customer orders for accuracy and adherence to customer agreements and pricing requirements
- Maintain customer records, sales order files, and related documentation
- Coordinate with internal departments to support customer requirements and order fulfillment
- Enter and process RMA and warranty documentation
- Monitor order status and communicate updates or issues to customers as needed
- Assist with administrative and documentation support activities
- Maintain accurate records within company systems and software applications
- Support departmental projects and additional duties as assigned
Qualifications
- High school diploma or GED required
- Previous customer service, administrative, or related experience preferred
- Strong communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and computer-based systems
- Attention to detail and accuracy
- Manufacturing or industrial experience is a plus
- Technical aptitude and ability to learn pump applications preferred
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) with Company Match
- Holidays