Customer Service Specialist

Position: Customer Service Specialist

Location: Largo, FL 33773

Duration: 5+ Months

Shift: 8.00am – 05.00pm

Job Goals:

• Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints.
• Interact with customers in a positive, friendly manner that ensures high customer retention.
• Input phone/fax orders and relative data into the computer by performing the following duties:

Essential Responsibilities of the Position (includes the following; other responsibilities may be assigned):

• Actively participates in the Quality Improvement Process by processing customer warranties and complaints and helping bring clarity for the issues which need to be addressed by the Quality and Operations Teams.
• Acts as customer support for the Latin American market which encompasses Mexico, Central America and South America.
• Responsible for ongoing service, support and administration of all Computer Cut related activities (orders, billing, etc.).
• Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.
• Receive & input orders and ensure they are filled in an accurate and timely manner.
• Call customers when necessary to advise shipment delay and/or information necessary to process orders. Answer product availability questions; suggesting information about other products and services. Follow through on customer requests as needed.
• Arrange transfer of inventory from other Service Centers as needed.
• Initiate tracers with carriers.
• Make changes to or cancel orders/backorders.
• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Initiate file maintenance for corrections to computer’s customer file. Perform clerical duties such as filing invoices.
• Fill out forms, determine changes for service requested.
• Provide assistance to other service centers as the need arises. Respond to questions about their orders and shipments.
• Handle all customers in a professional manner.
• Obtain customer feedback information.
• Adhere to all company policies and procedures.
• This position will be filled without regard to race, color, religion, creed, sex, ancestry, national origin, age, marital
• status, disability, sexual preference, or veteran status.
• Non-Essential Responsibilities of the Position:
• Perform all other duties and special projects as assigned.
• Assist the other staff members with tasks that assure the day’s business is completed and done so in a timely and efficient manner.

Essential Requirements for the Position:

• High School diploma or GED; Associate degree preferred.
• Bilingual (English/Spanish), oral and written.
• Excellent customer service skills (friendly, courteous, professional, and helpful).
• Proficiency with Microsoft Windows 2000/XP Professional.
• SAP experience is strongly desired.
• Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
• Ability to calculate figures and amounts.
• Strong verbal, written and interpersonal skills.
• Ability to organize and prioritize work.
• Strong work ethic, with focus on attendance and punctuality.