The Customer Service Specialist is responsible for receiving and placing customer purchase orders and ensuring timely delivery of merchandise.
MAIN RESPONSIBILITIES
Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution.
Conduct weekly client calls to review inventory projections and monthly conferences to discuss long-term demand.
Process customer orders/changes according to established department policies and procedures.
Work closely with Sales Engineers and Demand Planners, actively demonstrating customer focus, negotiation, and international teamwork.
Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment).
Process sales orders, samples, billing, and merchandise returns; monitor backlog/backorder.
Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.).
Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections).
Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal/external communication and maintaining up-to-date documentation.
Support Lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow-mover sales.
REQUIREMENTS
Minimum educational requirement: Associated or Bachelor's Degree
Hard Skills: Experience in logistics, customer service or other fields mainly in manufacturing; Customer service Service Attitude; Monitoring and Control; Proactive communication; Organized / Follow up/ attention to details; Risk management.