Customer Service Administrator

This position combines customer relationship management with essential administrative support in a fast-paced agricultural environment. The Admin. Representative will be working at a flower farm nursery and ensure sales orders are processed accurately, while providing advice to customers, managing inventory and fostering relationships with retail &" wholesale customers. This is a Vendor Management position assisting with customer service, ordering, inventory, and invoicing (billing).

You must speak Spanish and English clearly, and have good communication skills.

This is a Fulltime, perm, long-term career opportunity with a highly reportable Nursery, known for their beautiful quality flowers and plants. They have had a successful business decades!

Job Summary

The Admin and Customer Service Representative will act as the primary point of contact for clients, managing the full sales cycle from inquiry to delivery. This role requires a blend of horticultural knowledge (we will train you on this), exceptional organizational skills, and a proactive customer service approach to drive revenue growth while maintaining accurate records and customer databases.

Required Qualifications & Skills

• Experience: 2–5+ years of experience in sales, customer service, or administrative
• Horticultural Knowledge: Strong knowledge of plants/flowers is preferred, but not required (we can train you on this)
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Point-of-Sale (POS) systems, and CRM software or QuickBooks is helpful.
• Communication: Excellent verbal and written communication skills for building rapport with professional landscapers and retail customers.
• Physical Ability: Ability to work in a nursery environment, which may involve walking, standing, and lifting (up to 20-30 lbs.).
• Experience with social media management or basic website updating is highly preferred.

Working Environment

• This role may require both office-based administrative work and time spent in greenhouses, outdoor nursery yards.
• Ability to work in varying outdoor temperatures and conditions periodically.
• Weekend and holiday work may be required during peak seasons.

Benefits

• Medical - Employer pays 72% of Premiums
• Dental/Vision- Employer gives an annual bonus to Employees (that can be used for Dental & Vison
• Life Insurance
• 401K with Employer Match
• 2 weeks of PTO to start/ 5 paid Holidays
• Company is offering a competitive package (Health benefits, PTO, Bonuses)

Equal Opportunity Employer