Customer Account Representative

Job Title: Customer Account Representative (Temp to Hire)

Location: North Hollywood, CA

Shift: 1st Shift

Summary:

The Customer Account Representative (CAR) is the primary point of contact for customers, responsible for managing orders, responding to inquiries, preparing quotes, and supporting demand forecasting. This role ensures excellent customer service while coordinating with internal teams like planning, finance, and operations.

Key Responsibilities:

• Process and manage customer purchase orders in ERP (SAP)
• Prepare and deliver quotations and related documentation
• Handle customer inquiries via email/phone as main point of contact
• Coordinate with internal teams for pricing, forecasting, and order management
• Monitor customer portals, pricing, lead times, and contracts
• Support demand planning and production forecasting
• Resolve customer issues (delivery, warranty, order discrepancies)
• Maintain CRM systems (Salesforce) and track customer metrics
• Assist senior account reps and support cross-functional collaboration

Requirements:

• Bachelor’s degree or 1–2+ years of relevant experience
• 2+ years in customer service preferred
• Experience with SAP, Salesforce/CRM, and MS Office
• Strong communication, organization, and multitasking skills

Key Skills:

• Customer-focused with strong problem-solving ability
• Detail-oriented and able to meet deadlines
• Ability to work cross-functionally and manage multiple priorities