Community Manager

We are hiring a Community Manager for a great client of ours in the Tustin, CA area. This role oversees resident experience, community operations, staff leadership, and vendor coordination for a residential community. The ideal candidate is customer-service driven, highly organized, and skilled in managing both people and property operations.

Responsibilities

• Serve as the primary point of contact for resident questions, concerns, and escalations.
• Oversee community events, lifestyle programming, activity calendars, and event vendors.
• Create and distribute newsletters, announcements, and community communications.
• Conduct regular property inspections and ensure amenities remain clean and operational.
• Manage maintenance requests, work orders, and onsite vendor/contractor activity.
• Oversee landscaping, janitorial, pool services, and ensure safety/ADA compliance.
• Support emergency response coordination and incident documentation.
• Assist with annual budget preparation, payroll, and approve vendor invoices.
• Monitor community spending, fee collections, delinquencies, and payment plans.
• Maintain accurate files, prepare monthly/quarterly reports, and manage vendor contracts.
• Supervise onsite staff, support hiring, training, scheduling, and timecard approval.
• Conduct performance reviews and ensure strong customer-service standards.
• Manage the resident portal/CRM, access control systems, and security cameras.
• Provide light IT troubleshooting and update community website content as needed.
• Attend board meetings, present updates, enforce rules/CC&Rs, and issue violations.

Qualifications

• 5-8 years of community management, property management, or hospitality experience.
• Strong communication, leadership, and organizational skills.
• Experience managing vendors, budgets, and resident-facing programs.
• Strong knowledge of Microsoft Office Suite.
• Knowledge of Fair Housing and ADA guidelines preferred.
• Bachelor’s degree in related field preferred.
• Ability to commute and work on-site 5 days a week.