Community Associate

A Community Associate at Urban Office is a proactive and detail-oriented individual responsible for leasing, operations management, accounting, and member engagement. The role requires exceptional communication and leasing skills, along with a passion for fostering community engagement within the coworking environment.  This role is ideal for someone who is proactive, people-oriented, and thrives in a fast-paced, service-driven environment.

Leasing

• Conduct tours and effectively showcase available office space to prospective members
• Manage and track leads in Yardi Kube, ensuring timely follow-up and strong conversion
• Respond to inquiries via phone, email, and website chat
• Support leasing efforts through creative outreach, promotions, and community engagement
• Onboard new members and ensure a smooth move-in and billing setup

Property Management

• Oversee daily operations to ensure spaces are clean, functional, and well-maintained
• Coordinate maintenance requests and communicate with vendors as needed
• Manage access control and member credentials
• Maintain inventory and ensure shared spaces are fully stocked and operational
• Support conference room scheduling and overall space logistics

Community Management

• Plan and host monthly member events to foster connection and engagement
• Build relationships with members and provide a high level of customer service
• Develop partnerships with local businesses to enhance the member experience
• Continuously gather feedback and identify opportunities to improve the space

What We’re Looking For

• Strong communication and organizational skills
• A proactive, solution-oriented mindset
• Ability to multitask and prioritize in a dynamic environment
• Passion for hospitality, community-building, and small business support