📌 Role: Collections Specialist
📍 Location: Indianapolis, IN (Hybrid – 2 days onsite)
🕒 Employment Type: Full-Time | Direct Hire
⏱ Schedule: 40 hrs/week (Flexible shifts post-training)
💼 About the Role
We are looking for a motivated Collections Specialist to join a leading financial services organization focused on private education loans. This role is ideal for someone who enjoys problem-solving, negotiation, and customer interaction in a fast-paced environment.
🚀 Key Responsibilities
- Manage a portfolio of delinquent accounts
- Contact customers via phone, email, and written communication
- Negotiate payment arrangements and resolve outstanding balances
- Maintain accurate documentation of all collection activities
- Provide professional and empathetic customer service
- Perform skip tracing to locate hard-to-reach customers
✅ What We’re Looking For
- Strong negotiation and communication skills
- Ability to handle challenging conversations professionally
- Detail-oriented with strong organizational skills
- Basic computer proficiency
- Willingness to work flexible shifts (including evenings/weekends)
🎓 Preferred Background
- High School Diploma or equivalent (some college preferred)
- 0–1 years of collections or customer service experience
- Experience with CRM tools / collections systems
- Knowledge of debt collection regulations is a plus
🕒 Work Schedule Options (Post Training)
- 8 AM – 5 PM
- 10 AM – 7 PM
- 12 PM – 9 PM
(Shift assigned based on business needs)
