Collections & Cash Application Manager
📍 Weston, Florida | 🏢 DHL eCommerce
Join DHL eCommerce: A Great Place to Work®
At DHL, our people are our greatest asset. As a certified Great Place to Work® and Top Employer, we are committed to building a collaborative, inclusive, and high-performance environment where every team member contributes to making us the world’s leading logistics company.
We’re seeking a Collections & Cash Application Manager to lead critical Accounts Receivable operations, ensuring timely collections and accurate cash application while driving process efficiency and team performance.
About the Role
The Collections & Cash Application Manager oversees the end-to-end credit collections process and cash application operations. This role leads a team responsible for reducing delinquency, resolving disputes, and ensuring accurate posting of customer payments, while collaborating cross-functionally to enhance financial performance.
Key Responsibilities
- Lead and develop teams responsible for collections and cash application operations
- Drive reduction of past due balances and monitor performance using KPIs
- Oversee posting, coding, and reconciliation of customer payments and remittances
- Partner with Finance, Sales, Customer Service, Operations, and IT to resolve disputes and improve processes
- Manage delinquent accounts, credit holds, and escalation reporting
- Prepare and analyze weekly cash flow and collections reports
- Identify and implement process improvements and efficiencies
- Support leadership with month-end close, audits, and ERP-related initiatives
Basic Qualifications
- Bachelor’s degree in Accounting, Finance, or related field
- 6+ years of experience in commercial credit, collections, or accounts receivable
- 1+ year of people leadership or supervisory experience
- Demonstrated success managing collections strategies and reducing delinquency
- Experience with cash application, payment posting, and reconciliation processes
- Strong cross-functional collaboration and stakeholder management skills
- Proficiency in financial analysis, reporting, and ERP systems
Preferred Skills
- Continuous improvement mindset with a focus on process optimization
- Strong communication and problem-solving abilities
- Ability to lead, coach, and motivate high-performing teams
Why DHL eCommerce?
We offer competitive compensation and a comprehensive benefits package designed to support your personal and professional success:
- 401(k) with company match
- Medical, Dental, Vision & Wellness programs
- Paid Time Off & Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Life Insurance & Disability Coverage
- Employee Assistance Programs
Equal Opportunity Employer - Veterans/Disabilities