Description
The Wanderers Club is a casual, multi-generational private golf and country club in the heart of the equestrian community of Wellington, Florida. The Club’s full array of amenities and services is centered around families, sports and the equestrian lifestyle found only in Wellington. We serve a vibrant community of over 600 member families in areas ranging from golf, racquet, and swimming to childcare, events, and dining.
JOB SUMMARY
This role serves as the central communication hub of the Club, owning the flow of information, Member inquiries, and front desk operations. Ensures all Member and guest requests, whether in person, by phone, or digitally, are handled promptly, accurately and directed to the appropriate department. Maintains a polished, organized, and highly functional front desk environment that supports seamless Club operations.
Requirements
Front Desk Operations:
• Serve as the primary point of contact for all incoming calls and in-person inquiries. Answer and route calls efficiently, ensuring no request is dropped or delayed. Personally handle, or coordinate with the appropriate department, all reservations and inquiries related to Dining, Events, Fitness, Racquets, Kids, and Golf. Maintain clear, accurate communication across departments to ensure follow-through.
Member Services:
• Welcome Members and guests at the front desk and provide accurate, up-to-date information on all Club offerings, events, and operations. Manage all guest check-ins, including creation of guest passes. Serve as a reliable, knowledgeable, proactive resource for Members at all times.
Administrative Support:
• Maintain accurate and timely data entry across Club systems. Produce daily Morning and Evening Dashboard reports. Keep front desk and office supply areas organized and fully stocked. Manage printer supplies and coordinate service/repairs as needed.
Membership Support:
• Maintain accurate Member records across Jonas, SevenRooms, and HubSpot. Organize and manage Member files (digital and physical).
Food & Beverage Support:
• Support F&B operations by maintaining accurate dining reservation systems, including closures and special events. Print and distribute menus for all outlets and club programming.
Maintain Lobby Presentation:
• Maintain a clean, organized, and professional front desk and lobby/library area at all times, consistent with Club standards.
Lost and Found:
• Maintain and update the Lost & Found system in accordance with SOPs. Ensure all items are logged, stored properly, and returned to rightful owners when possible. Regularly clear outdated items per policy.
REQUIRED SKILLS AND QUALIFICATIONS
Communication:
• Excellent verbal and written skills for professional interactions.
Customer Service:
• Friendly, outgoing personality with a focus on delivering “memorable experiences”.
Technology Proficiency:
• Experience with computer systems, including MS Office (Excel, Word). Experience with HubSpot, SevenRooms, and/or Jonas Club Management is a plus.
Organization:
• Ability to handle multiple tasks simultaneously, such as phone calls and in-person inquiries.
• Strong attention to detail and follow-through; ensures requests are completed, not just received.
Professionalism:
• Neat appearance and high-level professionalism, as the role is the “face” of the Club.
Adaptability:
• This is often a sedentary role but requires standing or walking frequently to assist Members.
• The role often requires flexibility, including mornings, evenings, weekends, and holidays to accommodate Club hours.
SUCCESS IN THIS ROLE LOOKS LIKE
• Strong coordination and communication across all departments.
• Member requests are handled accurately and followed through to completion.
• Calls are answered promptly and routed correctly.
• Reservation systems and Club information are consistently up to date.
• Front desk and lobby areas remain clean, organized, and professional.