POSITION SUMMARY: The Client Services Representative will assist in Clinic Services Supervisor, other CSRs, Veterinary Technicians/Assistants and Veterinarians in all aspects of Animal Welfare Society’s Community Veterinary Clinic including, but not limited to, clients relations, administrative duties, animal care and office maintenance. CSR must possess good critical thinking and problem-solving skills, compassion, ability to multitask, a positive attitude and excellent communication and teamwork skills.
DUTIES & RESPONSIBILITIES:
Works collaboratively within all levels of the organization and across departments
Open and close the cash drawer on days as requested
Prepare and print daily surgery/appointment consent forms and cage cards as requested
Communicate with the public on a daily basis in an efficient and professional manner
Greet clients, admit patients and escort clients to clean and dry exam rooms for appointments as requested
Monitor client/patient flow from check-in through check-out or discharge
Intake/discharge patients and process payments and over the counter sales as requested
Communicate basic veterinary concepts to clients and repeat correct information relayed by veterinary staff
Schedule appointments and procedures for public clients following deposit procedures
Work directly with Clinic and Adoption Center staff to schedule shelter animals for veterinary services as requested
Answer and triage phone calls, voicemails and emails
Set up clients and patients in practice management software following deposit procedures
Screen potential clients for income-qualified assistance
Process client refill requests including prescription medications/foods
Receive and log incoming lab samples as requested
Remain knowledgeable and in compliance with AWS personnel guidelines, applicable State and Federal laws and AWS policies, procedures and programs
Support programs and activities of AWS as requested
Other duties as assigned
EXPERIENCE/ATTRIBUTES DESIRED:
High School diploma or equivalent
Previous medical receptionist or veterinary/animal welfare experience preferred
Excellent computer skills and preferred knowledge of MacOS, but willing to train the right candidate
Working knowledge of vaccinations, basic lab tests, common diseases, medications and general pet behavior
Solid written and verbal communication skills
Proven ability to multitask and prioritize in a busy environment
Ability to be resourceful and proactive when issues arise while maintaining a professional, courteous attitude.
