Client Services Manager - Home Health

Accucare Nursing is a growing private duty home health agency serving Rockland County and the surrounding region. We're looking for a skilled Care Coordinating Manager to be the operational heart of our client and caregiver experience — someone who brings structure, warmth, and precision to a fast-paced environment where every detail directly affects patient outcomes.

Client & Care Coordination

• Serve as the primary point of contact for clients, families, and referral sources
• Conduct intake calls, ensure accuracy of all intakes and referrals, and oversee smooth service setup
• Coordinate care schedules aligned with client service plans and clinical needs
• Attend client assessments with the nursing team as needed
• Maintain ongoing follow-up to ensure client satisfaction and resolve service or scheduling issues promptly
• Coordinate with hospitals, facilities, and care managers to facilitate smooth transitions from inpatient settings to home-based care
• Ensure all discharge documentation, authorizations, and service orders are in place prior to the patient's return home
• Communicate discharge plans to the clinical team and scheduling staff to ensure immediate coverage upon arrival
• Serve as the point of contact for families navigating the discharge-to-home process, providing guidance and reassurance
• Follow up post-discharge to confirm services are active, appropriate, and meeting the patient's evolving needs

Scheduling team leadership

• Directly manage and oversee the scheduling team, providing day-to-day direction, support, and accountability
• Set performance expectations for scheduling coordinators and conduct regular check-ins and feedback
• Ensure scheduling team adheres to agency protocols, fill-rate targets, and client coverage standards
• Serve as the escalation point for complex scheduling conflicts or coverage challenges
• Match caregivers to clients based on skills, availability, and compatibility
• Maintain accurate scheduling records and ensure all shifts are staffed

Nurse incentive program management

• Oversee and administer the nurse incentive program, including shift bonuses, referral rewards, and retention incentives
• Track incentive eligibility, usage, and outcomes to assess program effectiveness
• Collaborate with leadership to design, adjust, and communicate incentive structures that drive fill rates and caregiver engagement
• Ensure incentives are applied consistently, fairly, and in alignment with agency budget and policy

Caregiver recruitment & onboarding

• Lead caregiver recruiting activities: posting listings, screening candidates, scheduling interviews, and managing follow-ups
• Conduct onboarding presentations for new hires and ensure understanding of agency policies and procedures
• Complete I-9 verification and maintain organized, audit-ready employee files
• Verify credentials, certifications, and all required compliance documentation
• Support caregiver engagement, appreciation, and retention efforts

Compliance & administration

• Maintain accurate client and employee files that meet regulatory standards
• Ensure all documentation is properly completed, stored, and audit-ready
• Collaborate with leadership to continuously improve processes and service quality
• Support day-to-day office operations so leadership can focus on growth and business development
• Represent the agency at community outreach events and referral activities as needed

Qualifications

Required

• Experience in home health care, healthcare staffing, or care coordination
• Knowledge of LHCSA operations, compliance, and caregiver credentialing
• Demonstrated ability to supervise or lead a team
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Proficiency with scheduling software and Microsoft Office (Excel, Word)
• Valid driver's license and reliable transportation

Preferred

• Prior experience in a Licensed Home Care Services Agency (LHCSA)
• Experience supporting hospital discharge planning or transitions of care
• Experience managing incentive, bonus, or recognition programs
• Familiarity with Medicaid and managed care payer requirements
• Demonstrated ability to manage high-volume scheduling environments

Compensation & Benefits

• $95,000/year
• 401K
• Medical, Dental, and Vision Insurance
• EAP
• Referral Program