Client Services Coordinator

Description

Title: Client Services Coordinator

Department: Health Care Coordination

Reports To: Director, Client Services

Location: 56 Bay street 4th floor, Staten Island, NY 10301

Position Status: Full-Time

FLSA Status: Non-exempt

Pay & Benefits: The pay range for this role is generally $52,000-$57,000 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The HIV Care Coordination program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meeting the needs of people living with HIV with team-based care management. The program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV-related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination of care with the medical provider; frequency of support is driven by the intensity of an individual’s need. The program is comprised of 4 Navigators, 1 Outreach & Engagement Specialist, 1 Client Services Coordinator, 1 Data & Quality Specialist with oversight from the Director.

The Client Services Coordinator leads the client enrollment process, conducts assessments and care planning, and ensures coordinated service delivery across the Navigator team. The coordinator also takes part in the agency’s Management Team as a contributing member.

Requirements

DUTIES & RESPONSIBILITIES:

• Lead the case finding activities and client recruitment efforts;
• Facilitate the enrollment process through comprehensive assessments and service planning activities, conducted according to program standards and deadlines;
• Update and develop service plans in alignment with the reassessment process;
• Verify all facets of program eligibility according to program standard;
• Collaborate with the medical team to manage program recruitment, enrollment and ongoing patient navigation needs;
• Conduct case conferences with the providers and care coordination team;
• Supervise, coach, and guide the Navigators around the needs and progress of their caseload;
• Conduct training for the team;
• Track pertinent health outcome data and provide program performance reports;
• Executes chart-level QA activities under the direction of the Director of Client Services;
• Work collaboratively with Data and Quality Specialist to monitor and track timely submission of programmatic paperwork;
• Manage monthly oversight of MetroCard and incentive distribution and reconciliation;
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values;
• Other duties as assigned.

The above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of the job it is not to be construed as an exhaustive statement of all the job functions.

QUALIFICATIONS:

• High School diploma or equivalent required; Associate degree preferred.
• Minimum three years of direct service experience in HIV care management.
• At least one year of supervisory experience with two or more staff; ten years of direct service with the target population may substitute for supervisory experience.
• Bilingual English/Spanish preferred.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Strong oral and written communication skills with attention to detail and professionalism.
• Ability to think strategically, plan effectively, and manage multiple high-priority tasks.
• Knowledge of HIV disease progression, treatment, and adherence strategies.
• Knowledge of care management principles, documentation standards, referral processes, and follow-up.
• Deadline-driven, detail-oriented, and able to manage multiple priorities.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, creed, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.