JOB DESCRIPTION
Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.
REQUIRED SKILLS AND EXPERIENCE
-2+ years of previous experience supporting large fortune 100 clients in a leadership role
-Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up -Prepare reports and updates for internal leadership and clients as needed
-Support other operational and administrative tasks as assigned
-Monitor and document recurring issues to drive process improvements and enhance client satisfaction.