Company Description
Founded in 2015 by Baylee Ann Zwart, AZLEE merges ancient practices of jewelry design, Art Deco architecture, and the romance of the natural world into a singular vision of modern luxury. AZLEE is an elevated, versatile, and modern brand that has been worn by celebrities such as Bad Bunny, Russell Westbrook, Emma Watson, Rihanna, Bella & Gigi Hadid, Zoë Kravitz, and Scarlett Johansson. The brand has been featured in renowned fashion publications including Vogue, Vogue Paris, W, Elle, Bazaar, and more. AZLEE's jewelry can be found at select luxury retailers around the world. A portion of each piece sold helps benefit ocean-related causes.
Our team is very close-knit and we are looking for an incredibly organized, detail-oriented and self-motivated individual to join our team, contribute to the evolution of AZLEE, and grow with us.
Position Overview
AZLEE is seeking a Client & Sales Coordinator to support both wholesale and direct-to-consumer sales channels. This role works closely with our Wholesale Director and plays a key part in managing client relationships, custom orders, sales operations, and overall client experience.
This is a highly collaborative role within a growing luxury jewelry brand and is ideal for someone who is organized, detail-oriented, client-focused, and excited to work across multiple areas of the business.
Responsibilities:
Wholesale Support
- Support Wholesale Director with day-to-day account management
- Process incoming wholesale orders and ensure accuracy
- Send orders to production and track progress
- Prepare and send invoices to retail partners
- Provide timely order updates and communication to accounts
- Assist with reporting for wholesale partners
- Help maintain line sheets and product assortment updates
- Collaborate with Wholesale Director on pulling product for store selections
Direct Client Sales
- Respond to client inquiries via email and text in a timely, brand-aligned manner
- Guide clients through purchases, including made-to-order and custom pieces
- Coordinate and host in-person showroom appointments, including set up and breakdown
- Pull product for client inquiries and appointments
- Build and maintain client relationships through thoughtful follow-up
- Track client preferences and interactions
Custom Order Management
- Own the custom order process from initial inquiry through delivery (excluding design)
- Meet directly with clients to guide them through the custom process
- Communicate with clients on timelines, pricing, and progress
- Coordinate internally to ensure orders move efficiently through production
- Track all custom orders and provide proactive updates to clients
E-commerce Support
- Manage website chat inquiries in real time
- Support online sales and client communication through Shopify
- Communicate lead times, availability, and order status clearly
- Flag VIP clients and high-priority orders
Events & Travel
- Assist with planning and execution of trunk shows and market appointments
- Prepare product, materials, and logistics for sales trips
- Support post-event follow-up and order processing
- Travel for trunk shows and key sales events
Administrative & Cross-Functional Support
- Assist with custom orders, repairs, and special client requests
- Maintain organization of showroom and product samples
- Help track inventory for sales samples and outgoing product
- Identify and improve inefficiencies in sales processes
Qualifications
- Strong administrative and computer skills, including experience working within Shopify, spreadsheets, and digital communication platforms
- 2+ years of experience in a sales or client-facing role
- Experience in luxury retail or jewelry
- Strong written and verbal communication skills
- Strong project management, organizational, and follow-through skills
- Comfortable managing multiple ongoing client and order workflows simultaneously
- Ability to communicate professionally with clients, retail partners, and internal teams
- Highly organized with strong attention to detail
- Comfortable working directly with high-end clients
- Proactive, adaptable, and able to manage multiple priorities
- Experience working in a fast-paced, detail-oriented business environment