Client Coordinator - Luxury Residential Construction
Raleigh, NC Area
Salary Range: $60-75K
A high-end residential builder in the Raleigh market is seeking a polished, organized, and people-focused Client Coordinator to help deliver an exceptional client experience from preconstruction through project completion.The position requires a detail oriented person who is a great taskmaster and is able to communicate effectively with PM’s, clients, interior designers, and vendors or subs. Some basic accounting is helpful and ability to learn software is a must.
This role is ideal for someone who thrives in a fast-paced, relationship-driven environment and enjoys balancing communication, organization, customer service, and project support. You’ll serve as a key connector between homeowners, designers, project managers, vendors, and accounting teams to ensure projects remain organized, on schedule, and aligned with the luxury experience clients expect.
Key Responsibilities
- Client Communication: Serve as the main point of contact for buyers, providing proactive weekly updates regarding construction progress and timeline changes.
- Selection Management: Guide clients through the design and material selection process, ensuring choices stay within budget and are accurately communicated to the project managers.
- Process Facilitation: Act as a bridge to ensure a seamless transition from the sales contract phase into pre-construction and production.
- Vendor & Subcontractor Coordination: Schedule design appointments, order samples, and track deliveries with vendor partners.
- Client Advocacy: Advocate for the homeowner’s interests while maintaining builders' timelines, quality standards, and professionalism.
- Milestone & Warranty Support: Schedule and coordinate client walk-throughs (e.g., framing, pre-closing) and assist in handling post-construction warranty requests
Qualifications
- 2+ years of experience in client coordination, project coordination, construction administration, or similar roles
- This is NOT an interior design focused position (Best for someone with a construction/estimating/project management background)
- Experience in residential construction, custom homes preferred
- Strong communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Positive, professional, and service-oriented mindset
- Proficiency with Microsoft Office and construction/project management software is a plus
Client Experience & Communication
- Build strong relationships with homeowners throughout the construction process
- Help create a seamless transition from sales/preconstruction into production
- Act as a client advocate while maintaining professionalism and positivity
- Provide proactive communication and consistent project updates
- Help clients feel confident in selections, timelines, and overall project progress
- Maintain a high-touch customer experience throughout the build
Project & Team Coordination
- Support Project Managers with documentation, organization, and daily operational needs
- Coordinate with designers, vendors, and internal teams to help maintain schedules and budgets
- Assist with selection tracking, status updates, and project documentation
- Maintain organized digital files and accurate records across projects
- Ensure processes and workflows are followed consistently
- Assist accounting and operations teams with project reconciliation and reporting
- Maintain accurate data entry and documentation
Compensation & Benefits
- Competitive salary based on experience + bonus
- Strong company culture and leadership team
- Long-term growth opportunity with a respected luxury builder
- Full benefits package available