Claims Intake Agent

Job Description

Claims Intake Agent supports the APEHS, Risk and Claims department by acting as a call center coordinator between store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents. Evaluating and triaging severity and providing proper notification for claim escalation, TPA and carrier notifications. This position will be responsible for coordinating and supervising the day-to-day claim intake function based on field activity and call volume.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following along with other duties as assigned:

• Answers, triages and makes phone calls in a call center environment
• Enters callers’ intake information by asking pre-determined triage and claim questions into information system
• Supports and assists APEHS, Risk and Claims team in the intake and investigation of incidents as assigned
• Reviews and disseminates email and claims related correspondence and shares with the appropriate area
• Assists in capturing, organizing and preserving related materials and files
• Route and respond to inquiries, emails and mail for the Claims team as indicated

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communicates effectively with internal store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents while providing a high degree of customer service.
• Ability to work under pressure in a fluid environment
• Ability to multi-task in a fast-paced call center type of environment
• Discretion in handling and communicating sensitive information
• Ability to work independently under tight time constraints
• Ability to organize, monitor, and track numerous activities, events and projects
• Ability to quickly solve problems
• Ability to manage confidential information while using sound judgment and discretion.
• Strong oral/written communication and presentation skills; Bilingual Spanish is a plus but not required
• Proficient in Microsoft Office (Excel, Word, Power Point), HR and EHS/Risk Information Systems

EDUCATION and/or EXPERIENCE

High School Diploma required

Prior call center or claims intake experience preferred

Shift

1st Shift: Monday - Friday (7:00AM - 4:00PM EST)

CERTIFICATES LICENSES REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job including the ability to work in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical cubicle office setting. The noise level in the work environment is usually quiet to moderate.

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