Organization
The National Conflict Resolution Center (NCRC) empowers individuals, organizations and communities with the skills and resources needed to address conflict, intolerance and incivility in our society.
West Coast Resolution Group (WCRG), a division of NCRC, provides exceptional and affordable mediation services to the legal community. Our panel of experienced neutrals brings extensive expertise mediating a wide range of cases. Through this work, we continue NCRC’s mission of helping resolve conflicts in our society, one mediation at a time.
Position Overview
The Case Administrator supports WCRG by assisting with case management and providing administrative support to the case management team, mediators, attorneys, and clients. This role plays an important part in ensuring mediations run smoothly from initial setup through completion. The position includes a combination of administrative case management, client interaction, and mediation support for both remote and in-person sessions.
This is a hybrid/remote position requiring the candidate to work three days per week in the office and two days per week remotely. This schedule is subject to change as needed.
Key Responsibilities
· Creates and organizes case file documentation in the MyCase case management software, including initial case setup with clients, attorneys, mediators, and key deadlines for payments, mediation briefs, and signatures.
· Coordinate logistics for virtual and in-person mediations, including preparing conference rooms and managing Zoom breakout rooms.
· Welcome mediators, attorneys, and their clients and assist with conference room or virtual room assignments.
· Collect and track signed confidentiality agreements prior to mediation.
· Assist in ensuring mediation briefs are submitted to the mediator before the session.
· Prepare conference rooms for mediations and restock supplies as needed.
· Coordinate lunch orders for mediation sessions when required.
· Ensure department laptops and technology are functioning properly for mediations.
· Provide light front desk support.
Qualifications
· Bachelor’s degree or Associate’s degree in a related field.
· Demonstrated experience working in a professional environment.
· A combination of education and 2–3 years demonstrated administrative or clerical experience in an office setting will be considered.
· Strong organizational skills with exceptional attention to detail.
· Ability to manage and prioritize multiple tasks.
· Dependable, professional, and able to maintain confidentiality.
· Experience in a legal or mediation office is preferred but not required.
WORK ENVIRONMENT
· Non-smoking, professional office environment
· Fast paced working with multi-level distractions
COMPENSATION
· Hourly rate range: $23-$25/hour depending on experience
· Health insurance, 401(k), PTO and holidays
· Downtown office with parking structure, partially paid parking
SPECIAL CONDITIONS
· Ability to work extended hours as needed
· This is a position with a hybrid schedule with 3 in-office workdays and 2 remote days. In-office days will be at the NCRC downtown office. Hybrid schedule is subject to change at any time at the discretion of the company.
· Ability to attend all mandatory NCRC staff meetings and events.
BACKGROUND CHECK
Employment is contingent upon successful completion of a background check in accordance with applicable laws and organizational policy.
EEO & INCLUSION
NCRC is an equal opportunity employer committed to building an inclusive workplace. We welcome applicants from diverse backgrounds and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.