The Business Analyst is responsible for intake, requirements gathering, and process documentation for automation and AI initiatives across Finance Shared Services departments. This role is the first point of contact with business stakeholders for a new opportunity, translating operational needs into clear process maps, requirements, and candidate solution concepts that feed into the pillar's delivery pipeline.
Key Responsibilities:
- Partner with Finance stakeholders to discover and document candidate automation and AI opportunities.
- Conduct intake interviews, shadow processes, and build current-state and future-state process maps.
- Author functional and non-functional requirements, acceptance criteria, and process documentation for developer and architect consumption.
- Support business case development using the program's ROI calculator and standardized rate cards and value levers.
- Maintain accurate, traceable artifacts throughout initiative lifecycles.
- Partner with developers, architects, and QA during build, test, and deployment phases to clarify requirements.
- Support user acceptance testing, training, and change management activities in close collaboration with process owners.
- Contribute to the pillar's knowledge base of patterns, templates, and reusable artifacts.
